Latiya Turrentine
Dallas,TX
Summary
HR operations and Workday specialist with over 10 years of experience in enterprise HR systems, onboarding, learning platforms, and compliance workflows. Expertise in Workday HCM, LMS administration, data integrity, reporting, and system migrations. Demonstrated success in collaborating with HR, IT, Payroll, and business leaders to enhance processes and ensure audit-ready operations. Recognized for innovative problem-solving and a commitment to increasing productivity across various industry sectors.
Overview
13
13
years of professional experience
Work History
Workday Learning Operations Specialist
Airgas Corporate Inc., LLC
09.2023 - 07.2025
- Served as a key operational partner supporting Workday Learning and HR onboarding processes for corporate and field employees.
- Supported onboarding operations for 875+ corporate employees in 2024, coordinating system access, learning assignments, and completion tracking.
- Facilitated weekly new-hire onboarding sessions (12–50 associates per class), ensuring accurate enrollment, compliance alignment, and system readiness.
- Led enterprise-wide LMS to Workday migration, including:
- Deactivation of legacy courses
- Upload and validation of new learning content
- Configuration of automated compliance assignments
- Reduction of manual errors and duplicate records
- Partnered with HR, IT, and Training teams to troubleshoot Workday learning issues and resolve escalations with a 96%+ SLA resolution rate.
- Directed the Airgas 3Cs National Training rollout, standardizing learning workflows across 9 business divisions and eliminating inconsistent local processes.
- Supported Canadian integration for 300 associates, coordinating translation of Workday learning materials into French and ensuring system accuracy.
- Developed and maintained SOPs, job aids, and training documentation to support system adoption and operational continuity.
- Participated in the Human Resources Action Committee (2024–2025), contributing to employee engagement and workforce initiatives.
- Fortune 500 Industrial Gas & Supply Company
Training Support Specialist
Airgas Corporate Inc., LLC
10.2020 - 09.2023
- Onboarded and supported 25–75 new hires per month, managing learning assignments, tracking completions, and resolving system access issues.
- Monitored training metrics and compliance reporting to ensure audit readiness.
- Acted as a frontline support contact for Workday learning inquiries, system navigation, and course enrollment issues.
- Supported continuous improvement initiatives that increased new-hire productivity and improved 90-day retention outcomes.
- Fortune 500 Industrial Gas & Supply Company
Regional Branch Support Specialist
Airgas Corporate Inc., LLC
02.2015 - 10.2020
- Supported operations for 30+ regional branches, providing guidance on process updates, billing workflows, and system usage.
- Trained branch staff on updated procedures and system changes, improving accuracy and consistency.
- Resolved escalated operational issues while maintaining high service levels and stakeholder satisfaction.
- Fortune 500 Industrial Gas & Supply Company
Accounts Payable & Billing Specialist (Contract Roles)
Various Companies
08.2012 - 02.2015
- Processed 100–150 invoices weekly, ensuring accurate coding, timely entry, and reconciliation.
- Identified and corrected billing discrepancies, reducing outstanding balances and preventing downstream reporting errors.
- Supported system clean-up efforts by resolving invoice backlogs and restoring standard processing cycles.
- Assisted team members with system navigation and process adherence, reducing repeat errors and rework.
Education
Bachelor of Business Administration (BBA) - Organizational Management
Langston University
Skills
- Workday HCM Operations & Administration
- Business Process Framework (BPF) Support
- HRIS Data Management & Audits
- Learning & Talent Systems (Workday Learning, LMS)
- User Access & Security Coordination
- Onboarding & Lifecycle Transactions
- Reporting & Data Analysis
- System Migrations & Enhancements
- SOP Development & Process Documentation
- Cross-Functional HR & IT Collaboration
- Compliance Tracking & Automation
- Issue Resolution & SLA Management
Timeline
Workday Learning Operations Specialist
Airgas Corporate Inc., LLC
09.2023 - 07.2025
Training Support Specialist
Airgas Corporate Inc., LLC
10.2020 - 09.2023
Regional Branch Support Specialist
Airgas Corporate Inc., LLC
02.2015 - 10.2020
Accounts Payable & Billing Specialist (Contract Roles)
Various Companies
08.2012 - 02.2015
Bachelor of Business Administration (BBA) - Organizational Management
Langston University