Summary
Overview
Work History
Education
Skills
Additional Information
Work Authorization
Personal Information
References
Timeline
Generic

Latoya Damon

Peachtree Corners,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Youth Program Coordinator

Black Church Development
Atlanta, GA
05.2022 - 08.2023
  • Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
  • Organized volunteer recruitment efforts for youth programs and managed the training of volunteers.
  • Assisted with budget management to ensure financial objectives were met within allocated funds.
  • Conducted assessments of participant needs and interests to inform program development.
  • Facilitated workshops on topics such as leadership skills, college and career readiness, conflict resolution, and public speaking.
  • Created monthly reports detailing program progress, successes, challenges and recommendations for improvement.

BDC/Internet Director

Nissan Infiniti of San Francisco
San Francisco, CA
02.2017 - 12.2018
  • Lead Opportunity Management
  • Hire and Train BDC Agents
  • Payroll/ commission oversight
  • Created lead process from inception to automation
  • Handled T.O.'d calls from BDC and sales
  • Created direct marketing campaigns
  • Wrote department scripts and word tracks
  • Captured more than 30% of the store total sales in the first 6 months
  • Monitored agents progress and conversions
  • Helped VP of Sales develop a sales process that integrated the Internet and BDC departments improving lead opportunity management.

BDC Manager

Jersey City Ford
Jersey City, NJ
02.2015 - 05.2016
  • Manage team of 7
  • Hire, train, coach BDC employee's
  • Develop call center scripts and daily processes
  • Document Department outbound calls and appointment ratios
  • Create office campaigns and daily work flow assignments in the CRM
  • Monitor Outbound Call through Callrevu
  • Listen to phone calls and advise agents on how to be more effective
  • Take TO'd phone call and set the appointment
  • Greet customer and place them with salesman
  • Attend weekly managers meeting
  • Update managers on department numbers current and upcoming campaign
  • Conflict resolution and mediation with disgruntled customers
  • Document agent progress and call revue statistics
  • Develop action plans to help agents hit their daily, weekly, and monthly goals
  • Hold weekly team meetings to discuss department progress and objectives
  • Averaged 294-420 sales opportunities per-month
  • Create lease and equity direct mail and email campaigns
  • Expert knowledge of Elead and Vinsolutions proficient in Dealersocket.

Sales

Chevy of Jersey City
Jersey City, NJ
08.2014 - 02.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Completed sales paperwork/purchase contracts; explained offer services, warranties and financing; collect payment and delivered vehicle
  • Close sales using persuasive techniques to overcome objection(s)
  • Figured out customer's needs and hot button by listening and asking questions
  • Perform walk-around with new and preowned vehicles, and demonstrated knowledge of Chevy Product features and equipment
  • Create 10-20 opportunities per week
  • Sold 15-20 cars per month.

Technical Support

Intuit TurboTax
Indianapolis, IN
03.2012 - 05.2013
  • 3rd Shift Technical Support Specialist
  • Resolve glitches in TurboTax software using intuit knowledge banks and CRM
  • Diffusion, Escalation and retention
  • Promoted to tier two floor walker for customer diffusion and retention skills
  • Handle TO'd calls
  • Problem resolution
  • Diffuse customer aggression
  • Record all contacts into the CRM
  • Update the knowledge bank with current resolutions
  • Stay on top of daily corporate updates regarding new software glitches and resolutions
  • Cross sell and upsell products
  • Customer satisfaction.

BDC Assistant Manager

Goss Suzuki
Madison, TN
08.2009 - 03.2012
  • Update CRM with each customer sell, contact, or attempt
  • Data Entry
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved TO'd calls
  • New Hire Trainer
  • Office Script writer
  • Lease Maturity Manager
  • 50-100 Calls Perday
  • 25-30 prospects produced weekly
  • Unsold follow ups
  • Developed Expert Knowledge of Equity Campaigns Word Tracks

Business Developer

Goss Suzuki
Madison, TN
06.2008 - 07.2009
  • 100 Calls Made Daily
  • 20-25 High quality opportunities produced weekly
  • Appointment setting and follow up
  • Update CRM with each customer sell, contact, or attempt
  • Data Entry
  • E Leads & Xtream Software
  • Phone Ninja Certified
  • Aggressive Appointment Setting.

Education

Master of Arts - Master's of Divinity (Theology)

Candler School of Theology
Decatur, GA
05.2025

Inter-disciplinary Studies - Theology

Bethune Cookman University
05.2021

Skills

  • Administrative Oversight
  • Project Management
  • Written and Verbal Communication
  • Grant Writing
  • Data Entry
  • Conflict Mediation
  • Problem Resolution
  • Customer Relationship Management
  • Volunteer Coordination
  • Microsoft Office

Additional Information

Core Competencies lead opportunity management Customer Acquisition -Lead Response Process -Strategic Conquest -Building CRM templates and Campaigns -Service equity/ lease maturity campaigns -Script writing -Lead Tracking/ Data Analysis -Training and Developing telephonic influencers -Team Development/ Employee Retention -CRM Prospecting (Vinsolutions, Eleads, Dealersocket) -Direct Marketing Campaigns -Structural Organization -Closer

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Youth Program Director
  • Title: BDC Director

References

References available upon request.

Timeline

Youth Program Coordinator

Black Church Development
05.2022 - 08.2023

BDC/Internet Director

Nissan Infiniti of San Francisco
02.2017 - 12.2018

BDC Manager

Jersey City Ford
02.2015 - 05.2016

Sales

Chevy of Jersey City
08.2014 - 02.2015

Technical Support

Intuit TurboTax
03.2012 - 05.2013

BDC Assistant Manager

Goss Suzuki
08.2009 - 03.2012

Business Developer

Goss Suzuki
06.2008 - 07.2009

Master of Arts - Master's of Divinity (Theology)

Candler School of Theology

Inter-disciplinary Studies - Theology

Bethune Cookman University

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Latoya Damon