LaToya Davis
Rockledge,FL
Summary
Accomplished leader with a proven track record at Walgreens, adept in Pharmacy and Store Inventory Management and excelling in Team Leadership. Streamlined operations to enhance efficiency, significantly improved customer relations, and spearheaded a successful pharmacy revamp. Trained and mentored a diverse team, ensuring compliance and high service standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback while coaching in the moment.
Pharmacy Operations Manager
Walgreens
05.2021 - 02.2024
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure team members meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Collaborated with Store Manager to maintain daily operations.
- Vaccinated patients to provide immunity against Covid, Influenza, and other diseases.
- Supervised team of 7 Pharmacy Technicians
- Trained Pharmacy Interns and newly hired Pharmacy Technicians. Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Lead and Supervised a team of my peers with conducting a Pharmacy Revamp
- Participated in Nathaniel's Hope Charity event for Children with special needs
Senior Certified Pharmacy Technician
Walgreens
01.2006 - 05.2021
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered hundreds of incoming phone calls daily and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Traveled to Tappahannock, Virginia and Savannah, Georgia to support and onboard Rite Aid staff by introducing them to the Walgreens culture for a smooth transition.
Skills
- Patient Compliance Monitoring
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store and Business operations
- Vaccinations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Medicare Compliance
- Pharmacy and Store Inventory Management
- Employee Performance Evaluations
Accomplishments
- Supervised team of 7 team members in a fast paced Tier 4 Pharmacy
- Pharmacy Technician of the year 2020-2021
- Certificate of Nomination Pharmacy Customer Care Award 2022
Certification
- Certified Pharmacy Technician, Walgreens - 18 years
- PTCB Nationally Certified - 19 years
- CPR Certified - 5 years
- Registered Pharmacy Technician with the state of Florida Board of Pharmacy - 15 years
REFERENCES
Cheryl Day, PharmD
321-863-1879
Kacy Paulsen, PharmD
507-402-5421
Bethany O'neal, PharmD
727-644-6759
Timeline
Emerging Store Manager
Walgreens
02.2024 - Current
Pharmacy Operations Manager
Walgreens
05.2021 - 02.2024
Senior Certified Pharmacy Technician
Walgreens
01.2006 - 05.2021