Latoya Dawkins
Suffolk,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Eastern Nans Pointe Rehabitation and Nursing
LPN
05.2023 - 05.2024
- Provided professional customer services at a faculity that housed 150 patients and family members while delivering top notch care at the highest standards of excellence
- Document and input new orders as prescribed by Provider
- Reviewed charts, and medications
- Document and monitor patients' physical condition
- Coordinate and arrange medical appointments according to assigned medical care standards
- Documented and recorded patients' health status and nursing care
- Participated in inter-disciplinary nursing team meetings to improve policies/procedures and to ensure adherence to safety procedures.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Methadone Dosing Nurse
Behavioral Health Services of Virginia
12.2017 - 05.2023
- Maintains professional and ethical behavior and attitude at all times
- Document and verify patient identification to ensure that correct dosages are administered in accordance with governmental guidelines
- Prepares daily tally of methadone dispensed, including measuring and reconciling of methadone inventory and manual dispensing
- Assess patients before dosing, and again 30 minutes after dosing for new patients
- Records results on individual patient dosing sheet
- Prepares daily patient absentee report, Daily report, Huddle report, Daily Nursing report, monthly reports and other reports as requested
- Dispenses, prepares, and issues take-home dosages of Methadone
- Acknowledge Physician orders and Physician Assistant orders
- Collect random urine
- Assists in maintaining cleanliness and orderliness of dispensing apparatus and clinic area
- Responds to inquiries made by patients in person or by telephone and makes and/or records inquiries of patients regarding their health needs
- Maintains professional and ethical behavior and attitude at all times.
- Collected specimens to prepare for laboratory test procedures.
- Measured and recorded patients' weight, height, blood pressure, pulse and respiration.
Education
Certificate - Nursing
Medical Career Institute
Newport, VA 01.2009
Skills
- Microsoft Office
- Time Management
- Documentation skills
- Problem-solving abil
- Reliability
- Organizational Skills
- Time management abilities
- Dependable and Cooperative
- Problem-Solving
- Goal Setting
- Assisting customer
Timeline
Eastern Nans Pointe Rehabitation and Nursing
LPN
05.2023 - 05.2024
Methadone Dosing Nurse
Behavioral Health Services of Virginia
12.2017 - 05.2023
Certificate - Nursing
Medical Career Institute
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