LaToya Demps
New York
Summary
Experienced investigator with a proven track record at the NYC Department of Citywide Administrative Services, excelling in detailed report writing and ethical due diligence. Skilled in interviewing witnesses and managing investigations, I effectively resolved cases while enhancing organizational reputation through meticulous documentation and strong interpersonal skills.
Overview
19
19
years of professional experience
Work History
Investigator
NYC Department of Citywide Administrative Service
03.2022 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Food Inspector
NYC Department of Health & Mental Hygiene
10.2020 - 03.2022
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
- Presented written and oral documentation of investigations, surveys and field assignments.
- Maintained quality inspection records database.
- Inspected area restaurants to measure compliance with food safety and environmental health regulations.
Customer Information Representative
NYC Department of Innovation and Technology
05.2018 - 10.2020
- Enhanced company reputation through delivering exceptional customer service in a professional manner.
- Reduced call wait times with prompt response and effective problem resolution techniques.
- Provided personalized support for customers, tailoring solutions based on individual needs and preferences.
- Boosted customer retention rates, skillfully addressing concerns and resolving issues.
Certified Pharmacy Technician
CVS Pharmacy, Retail
01.2011 - 04.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
CVS Pharmacy, Retail
08.2010 - 08.2011
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician & Data Entry Special
AmMed Homecare Pharmacy
12.2008 - 02.2010
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Certified Pharmacy Technician
Kroger's Pharmacy
07.2006 - 10.2008
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
Healthcare Administration
Trevecca Nazarene University
Nashville, TN05-2026
Bachelor of Science - Chemistry
Fisk University
Nashville, TN05-2006
Skills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Investigation management
- Interviewing witnesses
- Report preparation
- Background checks
- Report generation
- Records management
Timeline
Investigator
NYC Department of Citywide Administrative Service
03.2022 - Current
Food Inspector
NYC Department of Health & Mental Hygiene
10.2020 - 03.2022
Customer Information Representative
NYC Department of Innovation and Technology
05.2018 - 10.2020
Certified Pharmacy Technician
CVS Pharmacy, Retail
01.2011 - 04.2013
Certified Pharmacy Technician
CVS Pharmacy, Retail
08.2010 - 08.2011
Certified Pharmacy Technician & Data Entry Special
AmMed Homecare Pharmacy
12.2008 - 02.2010
Certified Pharmacy Technician
Kroger's Pharmacy
07.2006 - 10.2008
Healthcare Administration
Trevecca Nazarene University
Bachelor of Science - Chemistry
Fisk University
Similar Profiles
Tonya NicholsonTonya Nicholson
Clerical Associate IV at NYC Department of Citywide Administrative ServicesClerical Associate IV at NYC Department of Citywide Administrative Services
Pedro W MartinezPedro W Martinez
DCAS Police Officer at NYC Department Of Citywide Administrative ServicesDCAS Police Officer at NYC Department Of Citywide Administrative Services
Patricia OrtizPatricia Ortiz
Level 1supervisor Custoian at Department Administrative of Citywide ServicesLevel 1supervisor Custoian at Department Administrative of Citywide Services
Alexandra HortonAlexandra Horton
Live-Out Nanny at The Saperstein FamilyLive-Out Nanny at The Saperstein Family
Jennifer MayaJennifer Maya
Portfolio Property Manager at Manhattan Skyline Management CorpPortfolio Property Manager at Manhattan Skyline Management Corp