Latoya Dickens
El Cajon,CA
Summary
Looking for the opportunity to secure a position with well-established company as a dedicated Customer Service Representatives Specialist providing excellent skills to prioritize and multi-task in fast-paced working environment.
I have provided successful work as part of team to reach personal and business goals. I have been know for successfully handling escalated customer support .
Im very dependable and committed to holding highest ethical standards and maintaining customer trust.
I'm confident in my expert communication skills, I have been recognized for consistently receiving excellent customer feedback. I'm known for having great organizational skills, gifted at working with all types of customers. I have a lot of experience and knowledge in Customer Service Representative it shows in my 17 years of experience customer service.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Hugh Dalton
El Cajon, CA
02.2019 - 12.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping.
Front Office Manager
Ava Grace Day Care
El Cajon, CA
07.2017 - 07.2019
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Implemented effective strategies to improve customer loyalty programs.
Receptionist
Santa Barbara Tax Product Group
10.2015 - 03.2017
- Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Receptionist
Pro Flowers
02.2012 - 12.2016
- Answer telephones provide customer service assist customers by troubleshooting and resolving issues
- Answer telephones and transfer to appropriate staff member
- Meet and greet clients and visitors .
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Receptionist
Jacob Furniture
03.2007 - 01.2012
- Served as first point of contact for faculty and staff calling or visiting the head office
- Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Bachelor of Science - Psychology
Ashford University
San Diego, CA01-2026
Associate of Arts - Child Development
San Diego Grossmont College
San Diego, CA01.2008
Diploma -
Patrick Henry High School
01.2004
Skills
- Report Writing
- Clerical Support
- Expense Reporting
- Proposal Writing
- Bookkeeping
- Spreadsheet Management
- Appointment Scheduling
- Invoice Processing
- Office Administration
- Memo Preparation
- Database Management
- Meeting Planning
- Scheduling
- Filing
- Workflow Optimization
- Mail Handling
- Quality Assurance
- Data Entry
- Check Processing
- Research
- Deadline-Oriented
- Strong Problem Solver
- Business Correspondence
- Multi-Line Phone Proficiency
- Records Management Systems
- Data Collection
- Tech-Savvy
- Quickbooks
- Resourceful
- Organized
- Credit and Collections
- Event Coordination
- Administer Training Modules
- Records Management
- Record keeping
- Inventory Systems
- Professional and Polished Presentation
- Types 40 WPM
- Verbal Communication
- Inventory Supplies
- Microsoft
- Multi-Line Phone System
- Problem-Solving
- Microsoft Word
- Report Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Hugh Dalton
02.2019 - 12.2023
Front Office Manager
Ava Grace Day Care
07.2017 - 07.2019
Receptionist
Santa Barbara Tax Product Group
10.2015 - 03.2017
Receptionist
Pro Flowers
02.2012 - 12.2016
Receptionist
Jacob Furniture
03.2007 - 01.2012
Bachelor of Science - Psychology
Ashford University
Associate of Arts - Child Development
San Diego Grossmont College
Diploma -
Patrick Henry High School