LATOYA DILLARD
Arlington,TX
Summary
Skilled Security Officer competent in conducting patrols, monitoring entrances, and escorting visitors to maximize building security. Good report writing, recordkeeping, and multitasking abilities with a solid history of success at corporate and warehouse facilities. Keen to offer 1+ years of experience and take on a challenging new role.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Irving, TX
01.2024 - Current
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Inspection Technician
Active Staffing Universal GM
Arlington, TX
01.2020 - 11.2023
- Diligently exceeded sales and transaction quotas set by corporate including positive customer feedback
- Executed accounting duties like cash management, credit/debit transactions POS/Debit, and ensured calculated amounts were deposited without error
- Forecasted expected sales month to month to corporate management and area management for Whataburger
- Oversaw a team of roughly 7-9 employees and followed: OSHA, EEOC, and Texas Labor Laws and Codes while ensuring a stimulating and enriched environment for employee and management morale.
Restaurant Manager
Whataburger
Arlington, TX
04.2014 - 12.2019
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes
- Calculated minor accrued costs and simple interest such as per diem, payoff calculations, late fees, and transactional costs
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Delivered feedback to decision-makers regarding employee performance and training needs
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Adjusted machines for speed control and wood feeds to promote production of quality products.
Education
High School Diploma -
South Grand Prairie High School
Skills
- Contract Development and Management
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Equipment Maintenance
- Inspection Preparations
- Quality Assurance Checks
- Labor and Overhead Cost Estimation
- Profit and Loss Reporting
- Strong Communication Skills
- Great Interpersonal Skills
- Customer Service Best Practices
- Emotional Intelligence/ Adaptability
- Crime Prevention Methods
- Incident Reporting
- First Aid and CPR Certified
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Inspection Technician
Active Staffing Universal GM
01.2020 - 11.2023
Restaurant Manager
Whataburger
04.2014 - 12.2019
High School Diploma -
South Grand Prairie High School
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