Latoya Dixon - Patient Care Technician - Uc Davis

Summary

At UC Davis, I excelled as a Patient Care Technician, mastering TMS, Esketamine, and IV Ketamine therapies, and enhancing patient experiences through exceptional service. My adeptness in administrative duties and collaborative efforts with healthcare teams significantly improved practice efficiency. My approach is characterized by meticulous attention to patient care and documentation, underscoring my commitment to excellence in healthcare.

Overview

6

years of professional experience

Work History

Patient Care Technician

Uc Davis

Sacramento, CA

07.2018 - Current

Administered interventional mental health treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine, and IV Ketamine therapies, ensuring patient comfort and safety.
Delivered friendly and professional customer service to patients, addressing their concerns and providing clear explanations of treatment procedures.
Managed patient scheduling, coordinating appointments to optimize the efficiency of the practice.
Verified insurance information and handled pre-authorization processes to ensure coverage for treatments, reducing the likelihood of payment issues.
Oversaw collections management, working closely with patients to set up payment plans and resolving billing inquiries.
Facilitated patient check-in and check-out processes, ensuring all necessary documentation was completed accurately and efficiently.
Collaborated with the medical team to maintain patient records and update treatment logs, contributing to the smooth operation of the practice.

Education

Bachelor Of Business -

American River College