Summary
Overview
Work History
Education
Skills
Timeline
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LaToya Duncan

Salisbury,MD

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

13
13
years of professional experience

Work History

Office Coordinator, •Payroll

Coca Cola Consolidated
05.2022 - Current


  • Keeping communication with the talent acquisition specialist for scheduling the onboarding dates for new hires
  • Creating badges for all new hires and replacing badges
  • Communicating with Sales, distribution and warehouse team for all their needs
  • Assisting the Manager of operation, sales and distribution manager
  • Interacting with the Warehouse manager for the overall safety of the building
  • Assist the Cash room Attendant
  • Ordering and issuing uniforms
  • Submitting commissions for drivers and sales team
  • Coordinating the Stewardship events
  • Coding all invoices
  • Creating calendars for the Manager
  • Helping the employees understand their company benefits
  • Coordinating travel arrangements and booking hotels for employees
  • Communicating with outside vendors
  • Manage Expense reports
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Provided clerical support, addressing routine, and special requirements.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
  • Organized company meetings and scheduling for 175-employee team.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.

Human Resources Assistant

Compass Health Services
02.2020 - 12.2021
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Coordinated employee training programs to improve productivity and performance.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Participated in recruitment and selection process for new hires.
  • Set up orientations and initial training for new employees.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Helped employees register for benefits programs using online portals.
  • Conducted exit interviews with terminated employees.
  • Studied research and trends on best practices in HR field.
  • Coordinated employee relocation processes.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
  • Substantiates applicants’ skills by administering and scoring tests
  • Schedules examinations by coordinating appointments
  • Welcomes new employees to the organization by conducting orientation
  • Provides payroll information by collecting time and attendance records
  • Submits employee data reports by assembling, preparing, and analyzing data
  • Maintains employee information by entering and updating employment and status-change data
  • Provides secretarial support by entering, formatting, and printing information
  • Answers the telephone, relays messages, and maintains equipment and supplies
  • Maintains employee confidence and protects operations by keeping human resource information confidential
  • Maintains quality service by following organization standards
  • Maintaining affirmative action programs
  • Overseeing recruitment efforts for all personnel, including writing and placing job ads
  • Conducting new employee orientations and employee relations counseling
  • Overseeing exit interviews
  • Maintaining department records and reports
  • Participating in administrative staff meetings
  • Maintaining company directory and other organizational charts
  • Recommending new policies, approaches, and procedures
  • Efficient in using an applicant tracking system
  • Experience with posting jobs on indeed and networking with LinkedIn
  • Organized new employee orientation schedules for new hires.
  • Planning All staff meetings
  • Developing and implementing new policies and strategies
  • Fostering a positive work culture
  • Promoting Growth for all employee
  • Responsible for protecting PII
  • I am familiar with FMLA, The Disabilities Act
  • Progressive Discipline

Census Enumerator

U.S. Census Bureau
07.2019 - 04.2020


  • Chart out plans to visit residents of a specified city
  • Create survey sheets or work on predefined surveys to gather census information
  • Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking the procedure
  • Contact people through telephone, email and in-person to obtain pertinent data
  • Physically travel to residents’ homes to interview them
  • Ask questions pertaining to name, age, religious preference and state of residency
  • Explain the objectives of surveys and their procedures to people who are to be interviewed
  • Interpret interview questions to assist people in understanding them and providing eloquent answers
  • Assist people in filling out survey forms and explaining items on survey forms
  • Double-check information on survey forms or information pads to ensure the accuracy of information
  • Identify and report any issues that may arise while attempting to obtain valid date
  • Compile, record and code information derived from specified forms into a predefined database
  • Ensure that the supervisor is kept abreast of completed assignments and progress
  • Analyze the authenticity of the information provided by ensuring direct contact with each family member within a family
  • Ensure that repeat visits are performed in case a family member is not present in the first instance
  • Compile reports of information derived from census activities and ensure that they vetted by the supervisor
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Attended team meetings to develop job knowledge.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Completed surveys by rechecking contact information before ending each call.
  • Coded data from participant interviews.
  • Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
  • Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
  • Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
  • Analyzed and evaluated data, identifying trends in recruitment process.
  • Investigated candidate history and employment claims to confirm eligibility for positions.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Leveraged smartphones to record information.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.

Community Mental Health Specialist

Compass Health Services
09.2019 - 02.2020
  • Helping individuals, families, groups and communities develop their capacity and access to resources, including health insurance, food, housing, quality care and health information
  • Documented client progress in confidential files.
  • Communicated with clients to develop social and psychiatric observations.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Presented lectures and seminars in community to increase awareness of mental health issues.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
  • Created consensus among stakeholders by establishing project guidelines and leveraging student feedback to create and launch program.
  • Facilitating communication and client empowerment in interactions with health care/social service systems
  • Helping health care and social service systems become culturally relevant and responsive to their service population
  • Helping people understand their health condition(s) and develop strategies to improve their health and well being
  • Helping to build understanding and social capital to support healthier behaviors and lifestyle choices
  • Delivering health information using culturally appropriate terms and concepts
  • Linking people to health care/social service resources
  • Providing informal counseling, support and follow-up
  • Advocating for local health needs
  • Providing health services, such as monitoring blood pressure and providing first aid
  • Making home visits to chronically ill patients, pregnant women and nursing mothers, individuals at high risk of health problems and the elderly
  • Translating and interpreting for clients and health care/social service providers
  • Conducting intakes to all clients for Psychiatric Rehabilitation Services
  • Performing Assessments for Clients to make sure they will receive the correct services based of level of care that was needed.

Day Program Coordinator

Go Getters Inc
08.2016 - 09.2019
  • Facilitate weekly team meetings; creating and modifying member treatment plans and progress
  • Manage client records, maintaining data integrity and confidentiality
  • Implement individual rehabilitation plans to increase member productivity
  • Actively assist with planning and coordination of activities and events for day program
  • Oversee wellness sessions; developing, implementing and organizing member assignments
  • Record and analyze member data daily and weekly to ensure member compliance and personal development
  • Oversee client fleet service, scheduling needed transport
  • Organize and conduct member trainings, centered on wellness, hygiene and diagnosis, developing training documents and materials
  • Conduct behavioral analysis, reporting suggested treatment methods to team members
  • Utilize Credible Electronic Health Record to develop notes, record meals and information associated with each member

Psychiatric Technician

Adventist Behavioral Health
12.2013 - 02.2016
  • Played key role in individualized treatment, collaborating with clinical team to comprise treatment plans
  • Cultivated and maintained positive client relationships
  • Observed and identified patient triggers; preventing negative impulses and adversative behavior
  • Introduced and incorporated positive coping and social skills to promote pro-social behaviors
  • Routinely updated and reviewed client behavior management charts for progress
  • Produced mandatory daily progress notes; summarizing and highlighting key events
  • De-escalated and neutralized hostile situations
  • Promoted therapeutic; positive, inclusive environment

Direct Support Professional

Bay Shore Services Inc
02.2011 - 10.2013
  • Actively assisted direct care supervisor in individual assessments; abilities, interests and areas for independent living
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Transported clients to medical and dental appointments to provide support.
  • Properly administered vital medications to residents
  • Utilizing MHA & DMR policies, properly managing emergency issues
  • Assisted individuals with daily ADL’s and hygiene
  • Contributed to annual individual plan goals; implementing and incorporating Developmental Disabilities Administration guidelines and regulations
  • Organized and assisted with leisure and recreational activities; increasing client motivation and purpose of life
  • Documented resident activity multiple times a day
  • Maintained appropriate mandatory trainings; Certified Medication Technician, Blood Borne Pathogens, First Aide, CPR etc.

Education

Bachelor of Science Degree - Criminal Justice & Human Services

Colorado Technical University
05.

Master Of Business Administration - Human Resources Management

Colorado Technical University

Skills

  • Microsoft Office Suite
  • Task Prioritization
  • Credible Behavioral Health Software
  • Notary Public for Maryland and Delaware expires2024
  • Kronos
  • SAP
  • Supervision
  • Hire Right
  • I9 training and Compliance
  • Outlook
  • OnBase
  • Advanced MD
  • Insync Health Care Solutions
  • Google Docs
  • Google Drive

Timeline

Office Coordinator, •Payroll

Coca Cola Consolidated
05.2022 - Current

Human Resources Assistant

Compass Health Services
02.2020 - 12.2021

Community Mental Health Specialist

Compass Health Services
09.2019 - 02.2020

Census Enumerator

U.S. Census Bureau
07.2019 - 04.2020

Day Program Coordinator

Go Getters Inc
08.2016 - 09.2019

Psychiatric Technician

Adventist Behavioral Health
12.2013 - 02.2016

Direct Support Professional

Bay Shore Services Inc
02.2011 - 10.2013

Bachelor of Science Degree - Criminal Justice & Human Services

Colorado Technical University

Master Of Business Administration - Human Resources Management

Colorado Technical University

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LaToya Duncan