LaToya Ellis
Houston
Summary
US Veteran cyber security professional who has acquired in-depth knowledge of security protocols and IT infrastructure. Experienced in managing and enforcing user access control in alignment with organizational security policies. Proficient in maintaining accurate comprehensive documentation of interaction with end users within multiple environments. Demonstrated strong communication skills through effective collaboration with cross-functional teams. Skilled at prioritizing tasks to safeguard organizational systems. Actively seeking opportunities to apply my experience in a dynamic cyber security environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sortation Associates
Amazon
01.2023 - Current
- Provided asset management of inventory by optimizing the storage and space of product to ensure order fulfillment could met customer expectations in a timely manner.
- Maintained handheld devices by testing software system and ensuring the applications are up to date daily.
General Laborer
GUMBK
10.2022 - 12.2022
- Demonstrated the ability to adhere to supervisor direction and efficiently completing multiple tasks on regular basis.
- Contributed to project timelines by safely transporting material throughout plant worksite.
- Implemented safety measures through timely placement of warning signs to prevent accidents.
Moto Operator
Polaris
07.2022 - 09.2022
- Generating various reports and collecting data on the production and quality of parts daily.
- Maintained accurate daily maintenance logs of robot operations before and after shifts.
- Reporting robot malfunctions to supervisor and making necessary adjustments when possible.
Helpdesk Analyst
Stratus Technology/ePlus
09.2021 - 07.2022
- Responsible for addressing and logging all IT inquiries through the ServiceNow platform.
- Conduct account management task such as password resets and lockout.
- Diagnose computer errors and provide technical support to end users following Knowledge Base articles, and company policy and procedures.
- Reporting, escalating, and flagging any issue that are unable to be resolved at the helpdesk level to the proper channel.
- Train end-users how to setup and use new technologies effectively.
- Use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues.
- Provided technical support to end-users via phone, email, and in-person, resolving issues promptly and effectively.
- Diagnosed and troubleshot hardware, software, and network problems, implementing solutions to minimize downtime.
- Installed, configured, and maintained desktops, laptops, printers, and peripherals, optimizing performance and ensuring consistent reliability.
Purser
American Seafood
01.2016 - 11.2020
- Responsible for tracking, ordering, and inventorying medical equipment while maintaining detailed medical logs within the Microsoft 365 environment.
- Generated reports using Microsoft Access of the vessel’s fishing activities to submit accurate logs to government agencies.
- Demonstrated an understanding of adherence to federal and state regulations for the fishing agency to keep vessel compliant.
- Prioritized and organized the vessel’s docking task to meet service goals efficiently.
- Perform Job Task Analysis in order to stay up to date on job task and safety through the Safety Committee Team onboard the vessel.
- Aided with administrative duties to vessel managers.
- Managed onboard health program by conducting medical assessments and treatment under the care of a physician’s direction while adhering to standard operating procedures within my scope of practice.
- Communicated all pertinent vessel information to American Seafood Corporate Office and government agencies in a timely manner.
Education
Cybersecurity -
Correlation One
Remote11.2024
Information Technology Security and Administration -
MyComputerCareer
Remote08.2021
Skills
- NIST
- ISO 27001
- HIPPA
- Firewall management
- VPN implementation
- Network segmentation
- Secure remote access
- Active Directory
- Access control models
- TCP/IP
- Wireshark
- TryHackMe
- Hack the Box
Certification
- CompTIA Security+, 08/24
- MTA Security
- CompTIA A+, 05/27
- MTA Networking
- CompTIA Network+, 08/24
- CompTIA Server+
Timeline
Sortation Associates
Amazon
01.2023 - Current
General Laborer
GUMBK
10.2022 - 12.2022
Moto Operator
Polaris
07.2022 - 09.2022
Helpdesk Analyst
Stratus Technology/ePlus
09.2021 - 07.2022
Purser
American Seafood
01.2016 - 11.2020
Cybersecurity -
Correlation One
Information Technology Security and Administration -
MyComputerCareer