LATOYA ELLIS
Walls
Summary
Public health professional equipped for impactful roles in health promotion and disease prevention. Strong background in epidemiology, data analysis, and community outreach. Known for team collaboration and adaptability, ensuring reliable performance in diverse situations. Skilled in program development, health education, and policy advocacy.
Overview
20
20
years of professional experience
Work History
Field Service Area Coordinator
Mississippi Department of Health
11.2023 - Current
- Compile and analyze service data, producing reports and recommendations to improve program efficiency and effectiveness.
- Facilitate training sessions for field staff to enhance their understanding of quality standards and service delivery protocols.
- Oversee service quality metrics, audit records, and evaluate key performance indicators (KPIs) across locations using tools like Prism, Epic, Apollo, Google Suite, Microsoft Office, and Lexis Nexis.
- Conduct field visits to various health department locations to evaluate and ensure adherence to quality standards in STD/HIV service programs.
- Coordinate with local health organizations and stakeholders to identify and address service delivery gaps, fostering partnerships to enhance community outreach.
Disease Intervention Specialist Senior
Mississippi Department of Health
10.2020 - 11.2023
- Prepare, submit and maintain records for local, state and federal agencies as appropriate for individual field records.
- Maintains accurate documentation in medical records using PRISM, EPIC, and APOLLO
- Serves as a liaison with physicians, nurses, laboratory directors, other professionals to influence STD/HIV intervention and prevention.
- Conducts field epidemiological investigation and extensive interviews to locate the source of disease outbreak and prevent disease spread.
- Investigates and refers clients for examination and treatment with a caseload of 50 plus
Disease Intervention Specialist Trainee
Mississippi State Department of Health
01.2017 - 10.2020
- Maintain confidentiality of all records data and information as required by section, department or state regulation.
- Interview and counsel clients who are at risk for or have communicable and/or chronic diseases and elicit the name of contacts and detailed information about the client's personal behavior.
- Conduct field investigations to locate and contact infected or potentially infected clients.
- Prepare, submit and maintain records for local, state and federal agencies as appropriate for individual sectional projects.
- Conduct follow-up and referrals to ensure examination and treatment compliance for infected, exposed and at-risk individuals.
- Conduct HIV pre- and post-testing counseling and make referrals to health care providers as appropriate.
SED Case Manager
Region One Mental Health
06.2013 - 01.2017
- Provided case management services for children in Supportive Housing department such as behavioral assessments, counseling, and referrals and linkages to vital community services for a case load of sixty-seven clients.
- Coordinate and monitor service delivery, including assuring services are delivered as described in the Individualized Service Plan (ISP) provided in a safe and healthy environment, through a formal, ongoing monitoring process.
- Maintain accurate progress notes documenting every contact made related to the provision of services for the individual being served including telephone calls, face to face visits, participation in meetings, reviewing reports received, typing reports completed, attend meetings, travel, delivering needed documents, going to doctor office & hospitals to obtain medication information, going to office & other locations to obtain or deliver information on the individual served related to ongoing services
- Completed psychosocial evaluations and assessments of the mental health and auxiliary services needs of clients, crisis and drug and alcohol addiction counseling and collaborated, and followed up on linkages made between clients and social welfare agencies to ensure continuity of care.
Account Service Representative
Cellular South
03.2007 - 08.2011
- Delivered high-level customer support by handling inbound and outbound calls for Key Account customers and Direct Sales teams, ensuring timely communication and thorough follow-up.
- Conducted needs-based assessments with clients to identify service gaps and recommend tailored products and solutions aligned with their financial and communication needs.
- Resolved an average of 100 customer inquiries weekly, consistently meeting or exceeding benchmarks for speed, accuracy, and volume.
- Demonstrated strong problem-solving and conflict-resolution skills, achieving high rates of first-call resolution and customer satisfaction.
- Partnered with sales teams to drive customer retention and account growth, contributing to organizational revenue goals.
- Recognized for maintaining a professional and client-centered approach, building long-term relationships with business and individual customers.
Wedding Consultant
David’s Bridal
11.2005 - 01.2008
- Guided brides through the selection, fitting, and accessorizing process, ensuring a personalized and memorable shopping experience.
- Coordinated and styled entire bridal parties and wedding guests, providing fashion advice and maintaining consistency in overall event presentation.
- Consistently exceeded corporate sales targets by applying consultative sales techniques, upselling accessories, and recommending complementary products.
- Built and maintained trusting client relationships, fostering repeat business and referrals through exceptional service and attention to detail.
- Recognized for delivering outstanding customer service, consistently receiving excellent reviews and contributing to storewide customer satisfaction ratings.
- Collaborated with team members and management to meet storewide performance goals, supporting a high-volume retail environment.
Education
Master of Science - Psychology (Health Psychology Concentration)
Walden University
Minneapolis, MN11.2024
Master of Science - Clinical Mental Health Counseling (Marriage, Couple, and Family Counseling)
Walden University
Minneapolis, MN11.2025
Bachelor of Science - Sociology
Mississippi Valley State University
Itta Bena, MS05.2008
Skills
- Effective documentation practices
- Analytical reporting expertise
- Coordinated task distribution
- Quality control
- Strategic program oversight
- Team coordination
- Experienced with Microsoft Office applications
- Information management expertise
- Networking with industry peers
- Optimized workflow for administrative functions
Timeline
Field Service Area Coordinator
Mississippi Department of Health
11.2023 - Current
Disease Intervention Specialist Senior
Mississippi Department of Health
10.2020 - 11.2023
Disease Intervention Specialist Trainee
Mississippi State Department of Health
01.2017 - 10.2020
SED Case Manager
Region One Mental Health
06.2013 - 01.2017
Account Service Representative
Cellular South
03.2007 - 08.2011
Wedding Consultant
David’s Bridal
11.2005 - 01.2008
Master of Science - Psychology (Health Psychology Concentration)
Walden University
Master of Science - Clinical Mental Health Counseling (Marriage, Couple, and Family Counseling)
Walden University
Bachelor of Science - Sociology
Mississippi Valley State University
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