LaToya Ellison
Stillwater
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
PROOFREADER (WFH)
Indotronix
12.2024 - 02.2025
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Checked and corrected grammatical and spelling errors in diverse documents.
STAFFING COORDINATOR (ADMIN ASST.)
Labor Finders
06.2023 - 10.2024
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
CUSTOMER SERVICE REPRESENATIVE (WFH)
Connexus
10.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
MEMBER SERVICES CSR (WFH)
Everise
08.2019 - 07.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Healthcare Customer Service Representative
PFSWeb
10.2017 - 06.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
HS Diploma -
Fort Worth Can Academy
01.2002
Skills
- Strong grammar skills
- Interpersonal and written communication
- Data entry skills
- Call center experience
- Conflict resolution
- Microsoft Excel
Timeline
PROOFREADER (WFH)
Indotronix
12.2024 - 02.2025
STAFFING COORDINATOR (ADMIN ASST.)
Labor Finders
06.2023 - 10.2024
CUSTOMER SERVICE REPRESENATIVE (WFH)
Connexus
10.2021 - 06.2023
MEMBER SERVICES CSR (WFH)
Everise
08.2019 - 07.2021
Healthcare Customer Service Representative
PFSWeb
10.2017 - 06.2019
HS Diploma -
Fort Worth Can Academy
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