Service titan
LATOYA EVANS
ADMINISTRATIVE PROFESSIONAL
Oxon Hill,Maryland
Summary
Highly resourceful, proficient, and solutions-oriented professional offering experience within various areas including executive office administration, accounts payable/receivable, and customer engagement. Recognized throughout career for ability to create solutions to complex problems, organize and complete projects, as well as specialize in supporting operation functions. Vastly adept at building strong relationships and implementing strategies to improve processes and drive overall bottom-line performance. My overall career goal is to expand my career brand and secure a position where my expertise and experience can be utilized to bring value and achieve business objectives. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
16
16
years of professional experience
Work History
Job Coordinator
Cropp Metcalfe
Fairfax, Virginia
06.2021 - Current
- Oversee process for analyzing, reviewing and approving all sold jobs from
- HVAC and plumbing salesman
- Exceed objectives by providing customer service to customers that call in with installation and servicing questions
- Generate monthly sold job reports reflecting sales amounts as well as input data reflecting completed work and accounts that have been paid in full
- Successfully assist technicians with productivity, time management, and real-time job routing through utilization of workforce management software
- Continuously monitor and adjust work assignments to ensure optimum technician productivity through efficient routing in consideration of drive time while preserving on time arrival compliance.
Service Dispatch Coordinator, Front Desk/Executive Assistant
Emcor Combustioneer
Lanham, Maryland
01.2018 - 06.2021
- Maximized efficiency within servicing department by scheduling and dispatching customer service calls based on priority utilizing scheduling software and providing direct support
- Collaborated with accounts receivable team to authorize new customers as well as maintained monthly ledgers, files, and documentation in accordance with company policy and accepted billing practices
- Reconciled customer invoices on invoice/ inventory sheet as well as entered invoice data into appropriate invoicing/billing system
- Compiled notes on customer account file information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates
- Oversaw employee relations including reviewing and allocating employee timesheets and processing payroll
- Organizational Accuracy Strong Decision-Making Abilities Conflict Resolution Complex Problem Solving Customer Engagement Relationship Building Effective Communication Strategic Planning Critical and Analytical Thinking Project Management
- AREAS OF EXPERTISE Office Administration , Human Resources Management Accounts Payable Accounts Receivable Process Improvement Inventory Management Scheduling and Forecasting Time Administration and Payroll Database Management Staff Training and Development
Executive Assistant
Krafft Service Corporation
Alexandria, Virginia
05.2015 - 01.2018
- Exceeded objectives by collaborating with technicians and managers to ensure customers received consistent and quality service
- Maximized efficiency by maintaining phones, managing calendars, scheduling appointments, meetings, luncheons and conference calls for leadership team
- Generated reports as well as researched and reconciled costs including labor hours, material purchases, expenses and other service-related transactions
- Accountable for preparing meeting material as well as designing/creating presentations and transcribing notes for monthly financial reports, billing invoices and service purchases
- Managed and tracked travel/meeting/conference expenses as well as collaborated closely with finance and accounting group to ensure spending was aligned and within budget.
Carrier
United States Postal Service, Mail
Alexandria, Virginia
09.2011 - 05.2015
- Managed delivery stops, mail bundle preparation, and mail volume by successfully planning routes accordingly to benefit the customers and resident’s needs
- Accountable for efficiently and accurately delivering sorted mail/parcels on assigned routes for scheduled mail distribution to residences and businesses on designated routes
- Collected mail from street letter boxes, residences, businesses, and returned to the post office to reconcile the mail along with any receipts and money received
- Demonstrated great customer service by answering questions about postal service regulations, responding to postal needs, and updating change of address orders into computers to process forwarding address stickers as requested
- Ensured notices were left informing residents where to collect mail that was undeliverable as well as hold mail for customers who are away from delivery locations
- Collaborated with Senior Manager to assist with developing and implementing special projects to include creating additional opportunities for new hires.
Office Clerk
Department, Washington
, DC
05.2007 - 02.2011
- Managed intake activities to include responding to inquiries, compiling comprehensive intake files, assisting applicants, coordinating referrals and locating trauma support for patients
- Developed and implemented an intake process consistent patient centered practices that directly resulted in connecting patients to the appropriate programs and resources Maintained HIPAA laws, ensured client information was stored securely as well as supported the Program Directors in developing and implementing classes that aided in rehabilitation processes.
Education
Bachelor of Science - Broadcast Journalism
Bowie State University
Diploma - undefined
Oxon Hill High School
Skills
Technology, Software and Office System Proficiency: Advanced MS Office(Word, Excel, PowerPoint)
Team Building
Training development
Wages and salary
Organizational Development
Teamwork and Collaboration
Flexible and Adaptable
Data Entry
Self-Motivated
Planning and Coordination
Active Listening
File and records management
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Sawin
ADP
ULTIPRO
SERVICE HELPER
Timeline
Job Coordinator
Cropp Metcalfe
06.2021 - Current
Service Dispatch Coordinator, Front Desk/Executive Assistant
Emcor Combustioneer
01.2018 - 06.2021
Executive Assistant
Krafft Service Corporation
05.2015 - 01.2018
Carrier
United States Postal Service, Mail
09.2011 - 05.2015
Office Clerk
Department, Washington
05.2007 - 02.2011
Bachelor of Science - Broadcast Journalism
Bowie State University
Diploma - undefined
Oxon Hill High School