Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

LaToya Ferguson

Houston,TX

Summary

Dedicated and compassionate professional with a unique background in healthcare and salon management, bringing over 7 years of experience in client care, team leadership, and operational management. Proven ability to provide high-quality, personalized care in diverse settings, with a strong foundation in service excellence, communication, and problem-solving. Experienced in handling sensitive client needs with empathy and professionalism, while skilled in managing staff, schedules, and business operations. Known for adaptability and a commitment to fostering positive experiences, now eager to leverage a blend of interpersonal and organizational skills in a new career path.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Epilespy Care Servicer

Independent Employer
Houston, TX
02.2022 - Current
  • Observed and documented seizure activity, identifying potential triggers and patterns.
  • Provided immediate care and support during seizures, following established safety protocols to ensure the child's well-being.
  • Administered daily medication on a strict schedule, maintaining accurate records to ensure consistency and adherence to medical guidelines.
  • Kept detailed notes on any side effects, changes in behavior, or medication responses, reporting these to the medical team and family.
  • Trained in seizure first aid and emergency response, maintaining a calm and supportive environment during episodes.
  • Ensured access to emergency contact information, medications, and medical devices at all times.
  • Assisted with daily routines, such as dressing, bathing, and feeding, while being mindful of any triggers or overstimulation.
  • Engaged the child in appropriate physical and cognitive activities, modifying tasks to accommodate epilepsy-related limitations.
  • Ensured the child's environment was free from seizure hazards, such as sharp edges or hard surfaces, and adhered to best practices in epilepsy safety.
  • Maintained comprehensive records of care, seizure incidents, and any behavioral changes, ensuring up-to-date information for medical reviews and family reference.

Assistant Salon Manager

Vanity Beauty Bar
Humble, TX
11.2017 - 03.2022
  • Supervised, trained, and mentored a team of 8 stylists, colorists, and support staff, fostering a collaborative and high-performing work environment.
  • Conducted regular staff meetings, performance evaluations, and ongoing training to ensure the highest level of service.
  • Ensured exceptional client satisfaction by greeting customers, addressing inquiries, and resolving service issues promptly.
  • Built strong client relationships through personalized service, resulting in high levels of repeat business and positive reviews.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, holidays, and special events.
  • Monitored inventory levels for salon products and supplies, placing timely orders to prevent shortages and ensure continuity of service.
  • Negotiated with suppliers to maintain cost-effective stock levels and introduce popular or trending products.
  • Oversaw daily cash flow, sales reports, and budgeting, ensuring accurate and organized financial records.
  • Analyzed monthly revenue and client retention metrics, implementing strategies to meet or exceed sales targets.
  • Ensured the salon complied with local health and sanitation standards, maintaining a clean, safe, and welcoming environment.
  • Regularly updated staff on best practices for hygiene and safety, especially regarding tools, products, and COVID-19 protocols.

Education

Associate of Science - Cosmetology

Houston Community College
Houston, TX
05-1999

Skills

  • Basic computer skills
  • Organizational skills
  • Communication
  • Problem-solving
  • Behavioral management
  • Time management with customer retention
  • Schedule and Time Management
  • Documentation
  • Management
  • Client experience
  • Client retention
  • Client Satisfaction
  • Client Relation and Management
  • Inventory and Supply Chain Management
  • Financial Management
  • Leadership
  • Team Building
  • Sales and Product Upselling
  • Health, Safety, and Sanitation Compliance
  • Medication Administration
  • First Aid and Emergency Response
  • Behavioral Observation and Documentation
  • Personal Care and Daily Living Assistance
  • Family and Care Team Collaboration
  • Health and Wellness Monitoring

Affiliations

  • Passionate in listening, talking, and assisting others

Certification

  • Texas Cosmetology Commission License

Timeline

Epilespy Care Servicer

Independent Employer
02.2022 - Current

Assistant Salon Manager

Vanity Beauty Bar
11.2017 - 03.2022

Associate of Science - Cosmetology

Houston Community College

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LaToya Ferguson