Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Latoya Ferguson-Sowell

Charlotte,NC

Summary

Dedicated professional with a track record of enhancing customer satisfaction at MintHill Senior Living through exceptional customer service and empathy. Leveraged strong work ethic and integrity to improve facility reputation, demonstrating reliability and professionalism. Skilled in customer assistance and maintaining high cleanliness standards, contributing significantly to infection control efforts.

Overview

3
3
years of professional experience

Work History

Cashier

Slice of Charlotte
08.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Caregiver

MintHill Senior Living
08.2022 - 01.2024
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Dietary Server

MintHill Senior Living
06.2021 - 08.2022
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
  • Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
  • Contributed to facility-wide infection control efforts through strict adherence to hand hygiene protocols before handling food items.
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Increased resident satisfaction by attentively addressing individual needs and preferences during meals.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Myers Park High School
Charlotte, NC
06.2013

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Professionalism and Courtesy

Timeline

Cashier

Slice of Charlotte
08.2024 - Current

Caregiver

MintHill Senior Living
08.2022 - 01.2024

Dietary Server

MintHill Senior Living
06.2021 - 08.2022

High School Diploma -

Myers Park High School

Similar Profiles

CREATE PROFILE
Latoya Ferguson-Sowell