Latoya Fleming
Memphis,TN
Summary
Supportive Clerical Assistant with 10 years of experience in administrative offices. Expert in data entry with dedication to helping offices function and skill in taking initiative for great service. Extensive understanding of office management and Microsoft Suite use.
Overview
22
22
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
Work History
Clerical Assistant
Strategic Data Systems
Millington, TN
03.2019 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Set up offices and put together all HR documentation for new staff members.
- Mentored, trained and supported new staff members in office policies and procedures.
- Executed record filing system to improve document organization and management.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
74D Chemical Operations Specialist
US Army Reserve
Millington, TN
03.2008 - Current
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed and monitored chemicals used in production process.
- Followed all waste handling guidelines to minimize waste generation.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Clerical Specialist
Shelby County Government
Memphis, TN
11.2014 - 02.2019
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Executed record filing system to improve document organization and management.
- Performed research to collect and record motor vehicle data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled client correspondence and tracked records to foster office efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Leasing Manager
Resource Residential
Memphis, TN
05.2012 - 11.2014
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Established strong, professional relationships with office staff and residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Developed and implemented tactical marketing plans.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
Education
High School Diploma -
Melrose High School
Memphis, TN 08.2001 - 05.2021
Bachelor of Science - Chemistry
LeMoyne-Owen College
Memphis, TN 06.2005 - 08.2006
Bachelor of Science - Chemistry
Lane College
Jackson, TN 08.2006 - 03.2008
Skills
40 WPM typing speed
Document control
Multi-line phone proficiency
Filing and data archiving
Scheduling and calendar management
Office management
Administrative support
Office administration
Additional Information
Secret Security Clearance
Certification
Leadership; Resilience, Wellness and Cooperation
Timeline
Leadership; Resilience, Wellness and Cooperation
02-2021
Equal Opportunity
02-2021
Clerical Assistant
Strategic Data Systems
03.2019 - Current
Clerical Specialist
Shelby County Government
11.2014 - 02.2019
Leasing Manager
Resource Residential
05.2012 - 11.2014
74D Chemical Operations Specialist
US Army Reserve
03.2008 - Current
Bachelor of Science - Chemistry
Lane College
08.2006 - 03.2008
Bachelor of Science - Chemistry
LeMoyne-Owen College
06.2005 - 08.2006
High School Diploma -
Melrose High School
08.2001 - 05.2021