Latoya Floyd
Fairmont,NC
Summary
Detail-oriented and compassionate healthcare assistant committed to delivering exceptional care and support while fostering a positive healthcare environment. Currently pursuing a Certified Medical Administrative Assistant certification at UMA, with five years of experience as an Administrator in a small assisted living home, complemented by extensive knowledge in patient health management. Proficient in Greenway and MS Word, with strong decision-making, problem-solving, critical thinking, and time management skills. Eager to leverage organizational abilities and interpersonal skills in an entry-level position to enhance the quality of patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Covenant Care
02.2020 - 09.2025
- Administrative Assistant/Secretary
- Handled incoming and outgoing telephone calls, scheduled appointments, and maintained files.
- Managed general administrative activities to ensure efficient day-to-day operations of the office.
- Prioritized and managed workload to meet deadlines and provided professional customer service.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Taught patients and families to use at-home medical equipment.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
Front end associate
Food Lion
09.2003 - 01.2022
- Provided excellent customer service to customers
- Greeted customers, answered questions, and phone calls
- Assist customers with finding items
- Counted large sums of money on hand daily over 60,000 dollars sometimes or more
- Supervised more than 5 cashier a shift
- Deposited and money drops
- Open and closed the store with a manager
CNA
Wesley Pines
08.2016 - 02.2020
- Assisted with patient daily living care such as bathing, dressing, grooming, feeding, brushing teeth, shaving and etc.
- Documenting vitals such as blood glucose, and blood pressure
- Document task done daily on patient
- Reporting any changes in condition and patient care levels
Med-tech/CNA
Lumberton Assisted Living
09.2013 - 03.2015
- Care for patients in an adult care facility providing care such as bathing, dressing, brush teeth, feeding and other daily activities.
- Administer medications, to the correct patients 60 more patients.
- Managed CNA 5 or more a day and documented any changes on patients and their care.
- Managed 5 or more CNA's on a shift
Med-tech/CNA
Depaul of Greenbrier
04.2006 - 09.2013
- Care for patients in an adult care facility providing care such as bathing, dressing, brush teeth, feeding and other daily activities
- Administer medications, to the correct patients 60 more patients
- Managed 5 or more CNAs on a shift
- Managed CNA 5 or more a day and documented any changes on patients and their care.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2026
No Degree - CNA
Robeson Community College
Lumberton, NC04-2006
Skills
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Patient documentation
- Patient care coordination
- Customer service
- Patient confidentiality
- Patient care
- Multitasking
Certification
- Covenant Care – Lumberton, NC
- CPR
- Basic Life Support BLS and First Aid
- Greenbrier – Fairmont, NC
- Resident Care Coordinator
- Medical technician
- Robeson COommunity College – Lumberton, NC
- CNA
Timeline
Patient Care Coordinator
Covenant Care
02.2020 - 09.2025
CNA
Wesley Pines
08.2016 - 02.2020
Med-tech/CNA
Lumberton Assisted Living
09.2013 - 03.2015
Med-tech/CNA
Depaul of Greenbrier
04.2006 - 09.2013
Front end associate
Food Lion
09.2003 - 01.2022
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
No Degree - CNA
Robeson Community College