Latoya Ford

Food Service Manager

Aramark

Oxford , MS

08.2006 - Current

Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Oversaw training of more than 100 team members.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Tracked food production levels, meal counts and supply costs.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Reviewed and approved employee schedules and timesheets.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Orchestrated positive customer experiences by overseeing every area of Food Service operations.
Integrated service and team management strategies to boost business profits.
Set schedules for staff by planning and designating shifts and hours.
Limited portion sizes and used garnishes to control food costs.
Resolved escalated customer issues and boosted retention rates by 80%.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Motivated staff to perform at peak efficiency and quality.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
Developed unique events and special promotions to drive sales.

Summary

Overview

Work History

Food Service Manager

Education

High School Diploma -

Skills

Certification

Work Availability

Timeline

Food Service Manager

High School Diploma -

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