Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

La'Toya Ford

Buffalo,NY

Summary

Dedicated and compassionate Medical Liaison with a proven track record at Aspire Of Western New York, adept in client documentation and providing emotional support. Excelled in enhancing client satisfaction through personalized care, achieving a 20% improvement in care plan assessments. Skilled in first aid and fostering strong relationships, ensuring high-quality, client-focused healthcare solutions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Medical Liaison

Aspire Of Western New York
02.2019 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Direct Support Caregiver

Aspire Of Western New York
11.2013 - 02.2019
  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Reduced stress for family members by offering compassionate assistance with daily living activities.
  • Managed complex behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Ensured consistent communication with family members, keeping them informed about their loved ones'' well-being and progress.
  • Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
  • Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
  • Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
  • Improved clients'' physical well-being through regular exercise routines and mobility assistance.
  • Developed individualized recreational activities based on client interests resulting in increased engagement.
  • Promoted mental health by engaging clients in stimulating conversations and activities.
  • Collaborated closely with fellow caregivers in order maintain consistency among the shifts ensuring optimal support.
  • Coordinated transportation services for clients'' appointments, errands, or recreational outings safely and efficiently.
  • Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
  • Demonstrated dedication to continuous learning attending training sessions regarding new caregiving methods leading to improved care quality.
  • Fostered strong relationships with clients built on trust, empathy, and respect for personal autonomy.
  • Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Medical Liaison

Aspire Of Western New York
03.2006 - 02.2013
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Direct Support Caregiver

Aspire Of Western New York
06.2001 - 03.2006
  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Reduced stress for family members by offering compassionate assistance with daily living activities.
  • Managed complex behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Ensured consistent communication with family members, keeping them informed about their loved ones'' well-being and progress.
  • Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
  • Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
  • Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
  • Improved clients'' physical well-being through regular exercise routines and mobility assistance.
  • Developed individualized recreational activities based on client interests resulting in increased engagement.
  • Promoted mental health by engaging clients in stimulating conversations and activities.
  • Collaborated closely with fellow caregivers in order maintain consistency among the shifts ensuring optimal support.
  • Coordinated transportation services for clients'' appointments, errands, or recreational outings safely and efficiently.
  • Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
  • Demonstrated dedication to continuous learning attending training sessions regarding new caregiving methods leading to improved care quality.
  • Collaborated with healthcare professionals to develop customized care plans addressing each client''s unique needs.
  • Fostered strong relationships with clients built on trust, empathy, and respect for personal autonomy.
  • Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.

Education

High School Diploma -

South Park High School
Buffalo, NY
06-1996

Skills

    First aid and safety

  • Client documentation
  • Behavior redirection
  • Health and safety requirements
  • Transportation
  • ADL support
  • Care plan assessment
  • Nutrition
  • Personal care assistance
  • Client safety and first aid
  • Adaptive equipment use
  • Infection control procedures
  • Medical office administration
  • First-aid and CPR
  • Quality program protocols
  • Community integration support
  • Therapeutic instruction
  • Community activities
  • Healthcare
  • Charting and documentation
  • Cooking meals
  • Medical chart documentation
  • Meeting planning
  • Wound care maintenance
  • Errands
  • Chauffeuring
  • Filing and data archiving
  • Vital signs monitoring
  • Dressing assistance
  • Personal Hygiene Assistance
  • Emotional Support
  • Personal hygiene
  • Medical Liaison
  • Medical treatment
  • Emergency medical plans
  • Medical Documentation Review
  • Medical communication
  • Medical records handling
  • Medical Records Filing
  • Housekeeping tasks
  • Decision-making support
  • Compassionate client care
  • Reliability
  • Multitasking
  • Problem-solving abilities
  • Patient confidentiality
  • Bedside manner
  • Feeding Assistance
  • Housekeeping Duties
  • Team building
  • Professionalism
  • Patient Advocacy
  • Record-keeping
  • Mobility Assistance
  • Time management abilities
  • Medical appointment scheduling
  • Monitor vital signs
  • Exceptional patient care
  • Shopping and errands
  • Mental health understanding
  • Cooking and meal preparation
  • Administer medication
  • Disability care
  • Toileting assistance
  • Nutritional guidance
  • Health and dignity assurance
  • Communication Skills
  • Proper phone etiquette

Certification


  • Certified Medication Aide (CMA) - State Departments of Health.
  • Certified SCIP

Timeline

Medical Liaison

Aspire Of Western New York
02.2019 - Current

Direct Support Caregiver

Aspire Of Western New York
11.2013 - 02.2019

Medical Liaison

Aspire Of Western New York
03.2006 - 02.2013

Direct Support Caregiver

Aspire Of Western New York
06.2001 - 03.2006

High School Diploma -

South Park High School

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La'Toya Ford