Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaToya Foster

Hampton,VA

Summary

Experienced and dedicated banker with a strong track record in efficiently establishing new customer accounts, ensuring their security, and providing comprehensive support during audits. Possesses exceptional organizational abilities, a talent for building strong relationships, and a keen eye for detail in documentation. Ready to leverage 8 years of relevant experience to excel in a challenging role that offers opportunities for professional growth.

Overview

11
11
years of professional experience

Work History

Associate Banker

Chase Bank
10.2023 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Presented new and additional products and services to existing customers.
  • Adapted products and services to suit customers' changing financial circumstances.

Member Service Representative II

1st Advantage Federal Credit Union
08.2016 - 08.2023
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Successfully closed average of 1.1 million loans dollars per year.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Protected company assets with strategic risk management approaches.

Trainer

Alorica
07.2013 - 01.2016
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Assessed student needs to develop effective work and classroom training plans.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed and recorded videos for use in later courses or by remote learners.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 70%.

Education

Business Administration

Walden University
Minneapolis, MN

High School Diploma -

Hampton High School
Hampton, VA
12.2004

Skills

  • Service recommendations
  • Customer and client relations
  • Sales Goals
  • Financial Planning
  • Loan Processing
  • Banking regulations
  • Banking relationship management

Timeline

Associate Banker

Chase Bank
10.2023 - Current

Member Service Representative II

1st Advantage Federal Credit Union
08.2016 - 08.2023

Trainer

Alorica
07.2013 - 01.2016

Business Administration

Walden University

High School Diploma -

Hampton High School

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LaToya Foster