Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Latoya Franklin

St. Louis,MO

Summary

Ethical Contract Compliance Officer implements, administers and monitors COC, HESG, ARPA funded programs. Identifies and addresses potential risks and contractual issues. Keeps abreast of laws, regulations, external and internal policies and procedures governing contract administration.

Overview

17
17
years of professional experience

Work History

Contract Compliance Officer

City of St. Louis
04.2019 - Current
  • Manage, Prepare, review and execute HUD contracts to ensure compliance for over $4.9 million
  • Review and process reports and reimbursement requests for accuracy
  • Monitor program recipients to ensure quality service is rendered
  • Monitor program recipients to ensure compliance with stipulation of grants
  • Conduct site visits to business offices to asses compliance
  • Maintain records for contract compliance and reporting requirements
  • Prepare and issues reports and documentation to recipients and other departments
  • Review and analyze Proposals and applications for completeness to determine if agencies meets eligibility requirements according to federal guidelines
  • Organize and conduct meetings with recipients to assist with billings and processes
  • Document and resolve problems with participants
  • Analyze and prepare monthly spend down analyze reports
  • Track and monitor recipients spending trends
  • Prepare and coordinate meal and supply pickups
  • Provide office support and performs other office duties.

Office Manager

Making America Better
01.2009 - 01.2019
  • Managed front office and provided administration to support a staff
  • Responsible for day-to-day financial activities for the company, maintain cash flow statements, prepare monthly, quarterly and annual financial statements
  • Audit Time Sheets, coordinate the receipt of data, calculating special payments, verifying accuracy of and processing garnishments, payroll data into QuickBooks payroll system and Paychex
  • Maintain accurate records of employee and subcontractor insurance coverage
  • Prepared proposal, contracts, invoices and statements for clients
  • Created invoices for customers and calling regarding any past due amounts
  • Processed all vendor and subcontractor payments
  • Determined and requested material, supplies and equipment needs for operations
  • Prepared payroll documents such as verification of employment, worker’s compensation and new hire paperwork
  • Filed Worker’s Compensation reports related to job injuries and requests related to payroll
  • Responsible for paying/reporting all payroll related tax payments
  • Filed all payroll forms(such as 941,940,W-3,W-9, 1120, E-234, P-10/W10, MODES-4-7)
  • Performed analytical procedures of current and prior years’ revenues, expenditures and budgets
  • Coordinated due dates and budgets for assigned tasks to ensure completion of projects by predetermined due dates
  • Post transactions to appropriate accounts using QuickBooks automated system
  • Received and deposited monies
  • Prepare documents for yearly Union, Insurance and compliance Audits.

Consumer Service Specialist

Digital Prod. Inter Inc.
07.2006 - 09.2011
  • Performed customer service functions, such as responded to emails and call
  • Produced retail reports including sales, transaction analysis and staffing reports
  • Produced over 20 instructional videos to assist customers with their product
  • Reviewed and provided crucial feedback on instructional manuals
  • Monitored warehouse inventory to secure a timely and accurate shipment process of products and parts
  • Supervised and trained participants in the movement, flexing and placement of merchandise in the warehouse
  • Provided forecast plans to planner to achieve company’s goals to avoid overstock and under stock conditions
  • Tested products to provided performance and quality feedback
  • Resolved issues related to product return, and order entry.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Streamlined complaint resolution processes for improved efficiency and faster response times.
  • Increased client retention with proactive communication and personalized service recommendations.
  • Collaborated with team members to consistently achieve monthly performance goals in call handling metrics.
  • Assisted in training new hires, sharing knowledge of company policies and best practices for customer service excellence.

Education

BBA - Marketing

Tennessee State University
Nashville, TN
12.2005

Skills

  • Auditing Expertise
  • Performance Monitoring
  • Regulatory Compliance
  • Leadership Qualities
  • Conflict Resolution
  • Contract Management
  • Organizational Skills
  • Compliance Monitoring
  • Contract Reviews and Edits
  • Proposal Preparation
  • Staff Training
  • Contract Performance Monitoring
  • Contract Drafting
  • Contract Closeout

Volunteer Experience

  • BJC- The Weaving Retreat, 10/2017, Current, The Weaving is a program for Mother’s who’ve lost a child. I donate supplies, time, gifts and support to the participants.
  • Hurricane Harvey Convoy, 09/2017, 10/2017, Assist with event planning, set up of venue and collecting donations. We filled a semi-truck with donations and traveled to affected areas to ensure the donations where delivered to the community centers.
  • Girls Scouts of Eastern Missouri, 08/2013, 05/2015, As a Girl Scout troop leader, I planned and coordinated monthly meetings, events, fundraisers and field trips. Prepared and organized annual cookie sales. Organized and Supervised camping activities. Encouraged girls to develop self confidence and strong leadership skills.

Timeline

Contract Compliance Officer

City of St. Louis
04.2019 - Current

Office Manager

Making America Better
01.2009 - 01.2019

Consumer Service Specialist

Digital Prod. Inter Inc.
07.2006 - 09.2011

BBA - Marketing

Tennessee State University

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Latoya Franklin