Latoya Franklin
Macon,GA
Summary
Knowledgeable Parts Counter Sales Person with industry experience. Skilled in customer service, inventory management and sales techniques, adapting to new systems quickly for efficient operations. Demonstrated ability to boost sales by upselling parts and accessories, while maintaining high levels of customer satisfaction. Previous roles have resulted in increased customer loyalty and streamlined inventory processes.
Overview
8
8
years of professional experience
Work History
Caregiver
Help at Home
Macon, GA
09.2024 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Parts Counter Sales Person
AutoZone
Macon, GA
11.2022 - 06.2024
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Used POS systems to receive payment or obtain credit authorization.
- Located and labeled parts to maintain organized inventory of stock.
- Greeted customers and provided excellent customer service.
- Negotiated and closed deals with minimal oversight.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Filled out paperwork for warranty returns and exchanges when necessary.
- Organized shelves and displays to ensure easy access to products for customers.
- Performed complimentary services, battery installation, testing and wiper installations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Taught and trained new sales personnel on customer service and sales techniques.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
Cleaner
Elite Environmental
Macon, GA
02.2017 - 11.2017
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Steam-cleaned or shampooed carpets.
- Emptied trash cans and replaced liners as needed.
- Serviced, cleaned and restocked restrooms.
- Stripped, sealed and polished floors.
- Polished furniture to remove dust and dirt buildup.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Education
GED -
Southern Crescent Technical College
Griffin, GA06-2000
Skills
- Industry awareness
- Product knowledge expertise
- Parts identification
- Training and coaching
- Customer education
- Suggestive selling
- Ordering parts
- Purchasing oversight
- Cross-selling techniques
- Parts recommendation
- Warranty handling
- Parts installation
- Returns processing
- Product merchandising
- Customer service
- Parts department organization
- Verbal and written communication
- Proficient in [software]
Timeline
Caregiver
Help at Home
09.2024 - Current
Parts Counter Sales Person
AutoZone
11.2022 - 06.2024
Cleaner
Elite Environmental
02.2017 - 11.2017
GED -
Southern Crescent Technical College