Latoya Franklin
Tallahassee,FL
Summary
Motivated Administrative Assistant with 4 years of experience. Recognized for assessing operational needs and developing solutions to save costs, and drive patient satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Asset Management Consulting and Services
Tallassee, FL
02.2022 - Current
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Reviewed completed applications and assessed household information against file history and program regulations.
Assistant Property Manager/Temp Worker
Kelly Services
Tallahassee, FL
07.2021 - 02.2022
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Front Desk Receptionist
The Health and Wellness Centers
Tallahassee, FL
02.2014 - 09.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in proce
- Signed for packages, recorded all deliveries and distributed to inter-company personnel
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Notary Signing Agent Certificate - Notary Signing
National Notary Association
Chatsworth, CA04.2023
License - Bonded Notary Public
Huckleberry Notary Bonding Inc
Orlando, FL02.2021
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL2015
Diploma - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL2014
Skills
- Positive learning process
- Credit card processing
- Greeting guests
- Healthcare administration
- Medical Record Management
- Customer Service
- Patient Processing and Accessing
- HIPPA
- Insurance Verification
- Relationship building and rapport
- Policy enforcement
- Housing regulations
- Customer service
- Multitasking
Timeline
Assistant Property Manager
Asset Management Consulting and Services
02.2022 - Current
Assistant Property Manager/Temp Worker
Kelly Services
07.2021 - 02.2022
Front Desk Receptionist
The Health and Wellness Centers
02.2014 - 09.2020
Notary Signing Agent Certificate - Notary Signing
National Notary Association
License - Bonded Notary Public
Huckleberry Notary Bonding Inc
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Diploma - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
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