Latoya Frias
Fruita,CO
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Also an efficient Cleaner recognized for high productivity and ability to complete tasks swiftly with precision. Specialize in sanitization and space organization, ensuring clean and welcoming environments. Excel in time management, problem-solving, and adaptability, employing these soft skills to meet and exceed workplace standards consistently.
Overview
6
6
years of professional experience
Work History
House Cleaner
House Minders
Grand Junction, CO
07.2023 - 08.2024
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Dusted furniture, windowsills, and other surfaces to remove dirt and cobwebs.
- Washed windows inside and outside as needed.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Emptied wastebaskets and replaced liners.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Removed lint from carpets using a vacuum cleaner attachment.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Laundered sheets and other bedding made beds, and fluffed pillows.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Transported trash bags to designated outdoor receptacles for disposal.
- Swept patios or decks of debris or leaves with a broom or blower.
- Maintained supplies such as paper towels, toilet tissue, soaps.
Commercial Cleaner
Vanguard Cleaning Company
Nampa, ID
02.2023 - 06.2023
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Emptied trash cans and replaced liners.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Maintained janitorial closets stocked with supplies for daily use.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Dust furniture, walls, machines and equipment.
- Maintained safety protocols through safe handling of equipment and chemicals.
Front Desk Receptionist
Best Western Hotel Inn & Suites
Caldwell, ID
11.2022 - 02.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled sensitive information in a confidential manner.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
House Cleaner
Maid Brigade
Boise, ID
08.2022 - 11.2022
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Transported trash bags to designated outdoor receptacles for disposal.
- Swept patios or decks of debris or leaves with a broom or blower.
- Polished metal fixtures in kitchen and bathroom areas.
- Washed windows inside and outside as needed.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Commercial Cleaner
Vanguard Cleaning Company
Nampa, ID
11.2021 - 06.2022
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Performed routine maintenance tasks on equipment such as changing filters or lubricating moving parts.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Emptied trash cans and replaced liners.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Maintained janitorial closets stocked with supplies for daily use.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Dust furniture, walls, machines and equipment.
Customer Service Representative
Idaho Youth Ranch Thrift Store
Middleton, ID
12.2018 - 11.2021
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Worked the floor, fixed anything that was out of place, and cleaned up messes.
- Stock and take this off the shelves for the new stuff.
- Work at the donation center, where we would take things and separate them for easy transportation to the warehouse.
- Price things to the best of my knowledge.
Education
High School Diploma -
Middleton High School
Middleton, ID05-2022
Skills
- Surface sanitation
- Household Management
- Steam Cleaning
- Safe Chemical Handling
- Cleaning and sanitization
- Linen care
- Payment Collection
- Customer Service
- File Organization
- Front Office Management
- Inventory Control
- Appointment confirmation
- Cash Handling
- Listening Skills
- Appointment Scheduling
- Oral and writing communication
- Problem-solving skills
- Time Management
- Performance Improvement
- Hospitality services
Affiliations
- I love to read
- I love to work with animals
- Arts and craft are a favorite of mine
- i love sports
Languages
English
Professional
Timeline
House Cleaner
House Minders
07.2023 - 08.2024
Commercial Cleaner
Vanguard Cleaning Company
02.2023 - 06.2023
Front Desk Receptionist
Best Western Hotel Inn & Suites
11.2022 - 02.2023
House Cleaner
Maid Brigade
08.2022 - 11.2022
Commercial Cleaner
Vanguard Cleaning Company
11.2021 - 06.2022
Customer Service Representative
Idaho Youth Ranch Thrift Store
12.2018 - 11.2021
High School Diploma -
Middleton High School
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