LATOYA GAMBLE
St Petersburg,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Very detail-oriented and proactive with good relationship building skills.
Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
Premier Healthcare Inc.
01.2023 - Current
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided customer service support from home to patients/customers over the phone, responding to inquiries and addressing concerns.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant . Endoscopy Technician
Tampabay Endoscopy
06.2019 - 12.2023
- Prepared patients for preop, post op and surgical colonoscopy and endoscopy procedures.
- Provided instructions for post op care and follow up care if needed.
- Managed over 80 patients daily in outpatient setting.
- I remove IVs and help assess patients and other duties as assigned.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Recorded vital signs and medical history for 80 plus patients daily.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Educated patients about medications, procedures and physician's instructions.
- Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
- Worked well in a team setting, providing support and guidance.
Patient Service Representative
Pediatric Health Alliance
03.2013 - 06.2019
- Completed authorizations and referrals, for procedures and medications for patients.
- Answered incoming calls and scheduled appointments accurate and timely according to schedule.
- Medical Filing.
- Insurance verification for eligibility
- Organized work structure of assigned areas and distributing workload for staff.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Provided assistance with hire of new employees, as well as on-the-job training for new hire.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Service Representative
Pediatrix Cardiology
04.2011 - 03.2013
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Referred patients to appropriate professionals and services
- Documented and managed patient information in computer system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate cardiac specialists.
- Investigated insurance claims denials and appeals.
- Trained new staff on filing, phone etiquette and other office duties
Unit Secretary
Largo Hospital Indian
02.2006 - 04.2011
- Transcribed doctors' orders, including medication and lab test requests.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered switchboard phone calls and messages for 0ver six physicians.
- Compiled physical and digital documents, charts and reports.
- Managed unit call reception and routed calls to correct department.
- Retrieved physicians' paperwork, including lab test requests.
- Monitored unit supply levels and notified management of ordering needs.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Developed improve training procedures to aid in team member development.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Associates - Arts
Saint Petersburg College
Saint PetersburgAssociate of Science - LPN Nursing Diploma
Pinellas Technical College
Clearwater, FLSkills
- Ability to think critically and creatively
- Excellent time management and organizational skills
- Work from Home
- Customer Service
- Strong medical background
- Vital signs monitoring
- Documentation procedures expert
- Specimens collection and processing
- Data entry
- Understands medical procedures
- Planning
- Knowledgeable in authorizations and referrals
- BLS Certified
- Venipuncture Expertise
- IV Discontinuation
- Peripheral IV Insertion
- Vital Sign Monitoring
- Computerized Maintenance Management Systems
- Word Processing
- Clinic Administration
- Counseling and Guidance
- Informed Consent
- Clinical Staff Management
- Vital Statistics Documentation
- Office Administration
- Medicaid
- Routing Lab Results
- Office Supplies and Inventory
- Clinical Data Entry
- Interpreting Physician Orders
- Sterilization Procedures
- Appointment Scheduling
- Medical Histories and Vital Statistics
- Medical Billing
- HIPAA Compliance
- Outpatient Care
- Financial Needs Determination
- Medical History Documentation
- Appointment Confirmation
- Coordinate Referrals
- Educate Patients
- Payment Calculation
- Organization and Time Management
- Patient Intakes
- Patient Admitting
- Health Information Access Management
- Insurance Verification
- Reliability and Dedication
- Specialty Care
- Demographics Information
- Patient Account Reviews
- Pre-Employment Screening
- Biohazardous Waste Disposal
- Admissions Screening
- Punctual and Hardworking
- Verifying Eligibility
- Telephone Triage
- Patient Care and Confidentiality
- Prepare Reports
- Organize Community Support
- Reminder Calls
- Claims Handling and Coverage Verification
- Patient Interviewing Skills
- Medical Filing
- Insurance Information Collection
- Medical Insurance
- Transporting Patients
- Specimen Collection
- Pulse Oximetry
- Specimen Preparation
- Procedure Assistance
- Dressing Changes
- Supply Restocking
- Ambulating Patients
- Surgical Tools
- Upper Endoscopy
- Patient Positioning
- Room Preparation
- Direct Patient Care
- Infection Control Standards
- Injection Administration
- Fluid and electrolyte balance
- Medical Testing
- Specimen Handling
- Staff Management
- Venipuncture Expertise
Certification
- BLS - Basic Life Support and First Aide
- Endoscopy Technician
- LPN - Licensed Practical Nurse
Timeline
Medical Assistant/Phlebotomist
Premier Healthcare Inc.
01.2023 - Current
Medical Assistant . Endoscopy Technician
Tampabay Endoscopy
06.2019 - 12.2023
Patient Service Representative
Pediatric Health Alliance
03.2013 - 06.2019
Patient Service Representative
Pediatrix Cardiology
04.2011 - 03.2013
Unit Secretary
Largo Hospital Indian
02.2006 - 04.2011
Associates - Arts
Saint Petersburg College
Associate of Science - LPN Nursing Diploma
Pinellas Technical College