Latoya Giddens
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Experienced in working in a high volume work setting, multitasking, answering phones, faxing, very detail oriented and work well as a team and individual , self starter.
Overview
19
19
years of professional experience
Work History
Business Office Associate I
Riverside Medical Group Physical Therapy
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
CPC processor / medical records
Cioxhealth
07.2023 - 03.2024
- Compiled, processed, and maintained medical records of hospital and clinic patients in a timely manner
- Processed requests from attorneys, insurance companies, government agencies., for copies of medical records in accordance with legal requirements
- Performed quality assurance checks to ensure accuracy of medical records data entry
- Utilized computer software programs to update and maintain patient information
- Retrieved medical records for authorized personnel upon request
- Answered inquiries regarding status of requests for medical records information
- Verified accuracy of medical record documentation
- Organized release of medical information to authorized personnel
- Utilized multiple software programs to access and retrieve requested medical records
- Responded to inquiries from clients regarding status of requests for medical records retrieval
- Maintained a high level of professionalism while handling confidential patient information
- Verified that all releases were authorized before sending out requested documents
- Identified and retrieved medical records from various sources, including hospitals, clinics, physicians' offices, and insurance companies
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Received and reviewed incoming documents and materials.
Pharmacy Clerk/Cashier
Shore Pharmacy
05.2022 - 02.2023
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Business Office Associate
Riverside Shore Cancer Center
10.2010 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Processed requests for Health Information for patients and agencies .
- Registered New Patients into EMR ie. ( Epic, Soarian, Centricity, and athena databases.
- Was the Referral Specialist for multiple providers including Radiation Oncology, Medical Oncology , Infusion and Medical Office .
- Obtained authorization from insurance companies and referrals
- Utilized organizational skills to manage multiple tasks simultaneously , including data entry, filing, scanning into patient electronic medical records and answering calls.
Health Information Management Clerk
Riverside Shore Memorial Hospital
05.2006 - 10.2010
- Organized documents into an efficient filing system for easy retrieval
- Completed Birth Certificates (Birth Registrar)
- Processed/Analyzed patient medical records, i.e
- Making sure the charts were completed by the physicians such as all orders were signed, notes were dictated properly and updated in the chart
- Filing
- Scanning paper charts into New Medical Records program previously was called (Centricity)
- Processed medical records request(s) i.e
- Legal requests, subpoenas, medical request made by the patient
- Developed excellent organizational skills through filing and maintenance of medical records
- Utilized computer systems to store, retrieve, and analyze patient health information
- Protected security of medical records to ensure that confidentiality was maintained
- Collaborated with physicians, nurses, and other healthcare providers to ensure the accuracy of patient information in the system
- Retrieved patient medical records for physicians, technicians and other medical personnel
- Managed patient records, ensuring accuracy and confidentiality of information
- Participated in interdisciplinary meetings as a representative from Health Information Management Department
- Reviewed physician orders for completeness prior to entering them into the system
Education
No Degree - Nursing
Eastern Shore Community College
Melfa VirginiaHigh School Diploma -
Northampton High School
Eastville, Va06-2000
No Degree - Information Technology
ECPI
Virginia Beach, VA01-2000
Skills
- Customer service
- Task prioritization
- Time management
- Self-starter
- Positive attitude
- Ability to multitask
- Scheduling
- Epic
- Medical Records
- EMR Systems
- Patient Care
- Clerical Experience
- Medical Scheduling
- Medical Office Experience
- Medical Terminology
- Insurance Verification
- ICD-10
- Pharmacy Technician Experience
- Anatomy Knowledge
- Computer Operation
- Hospital Experience
Timeline
Business Office Associate I
Riverside Medical Group Physical Therapy
05.2024 - Current
CPC processor / medical records
Cioxhealth
07.2023 - 03.2024
Pharmacy Clerk/Cashier
Shore Pharmacy
05.2022 - 02.2023
Business Office Associate
Riverside Shore Cancer Center
10.2010 - 11.2022
Health Information Management Clerk
Riverside Shore Memorial Hospital
05.2006 - 10.2010
No Degree - Nursing
Eastern Shore Community College
High School Diploma -
Northampton High School
No Degree - Information Technology
ECPI
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