LaToya Glass
Birmingham,AL
Summary
Results-Oriented and outgoing professional with 10+ years of exceptional leadership, administrative and customer service skills. Background includes ability to establish and build positive, solid relationships with clients and all levels of management. Strong leadership skills with the passion for working with seniors, preferably with Alzheimer's/Dementia. Able to work under pressure in fast-paced, time sensitive environments.
Overview
24
24
years of professional experience
Work History
Activity Director
Regency Retirement Village
03.2023 - Current
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Monitored budget and expenditures, keeping facility within budget.
Lantern Program Director
Morning Pointe of Tuscaloosa
01.2020 - Current
- Maintain target census level by assisting in implementation of marketing plan
- Promote positive image and build relationships to ensure favorable community relationships
- Responsible for ensuring implementation of Morning Pointe staffing model and scheduling of labor hours consistent with staffing model
- Approve and ensure appropriate selection, hiring, and staffing of associates
- Ensure appropriate new hire orientation and monthly in-service training for all associates is conducted
- Direct and evaluate staff after 90-day probation period and annual reviews
- Work with Executive Director to ensure appropriate associate counseling and disciplinary actions occur
- Assist Executive Director to ensure staff turnover is minimized annualized percentage goals are meet
- Assist Executive Director in delivering operations training programs for all staff members while meeting state and corporate in-service training requirements
- Assure compliance with local state and federal regulations
- Support and successfully implement all Morning Pointe programs
- Assist Executive Director with decision making for all unit move-ins and move-outs
- Assist in preparing financial reports as requested
- Assist in investigating all incidents, accidents or complaints
- Monitor residence for cleanliness and function of equipment.
Activities Coordinator
Brookdale Senior Living
01.2015 - 01.2020
- Planned, coordinated and facilitated a calendar of dementia friendly programs that meet specific needs of each and all residents within the dementia care community
- Provided person centered life enrichment programs while engaging residents in meaningful and purposeful programs to enhance their quality of life
- Designed a 7 day a week person centered program that is exciting and creative and meets the needs and interests of individual residents
- Lead programs with the residents daily and coordinates the programming assignments of associates
- Planned coordinated, appropriately decorates, and participates in special events at the community including holidays and signature programs
- Recognized individual abilities and needs while encouraging independence and ensure residents habits, historical routines and preferences are honored in the provision of care and programming.
Activities Assistant
Brookdale Senior Living
01.2015 - 01.2020
- Assisted Activities Coordinator with developing and implementing recreational programs
- Provided hands-on involvement in programs during the residents scheduled times
- Supported the Activities Coordinator in exploring opportunities for resident socialization and engagement.
Administrative Assistant
Protek Services, Inc.
01.2012 - 01.2015
- Complied and maintained records of business transactions and activities of establishment
- Copied data and complies records and reports
- Tabulated and posted data in record books
- Computed wages, taxes, premiums, commissions and payments
- Prepared and send out receipts, bills, policies, invoices, statements and checks.
Divisional Administrative Assistant
Children's Health System Foundation Department
01.2005 - 01.2009
- Assisted in preparation and mailing of donor mailings and correspondence
- Managed statewide calendar of events and travel for all staff
- Managed Foundation accounting needs including, but not limited to, check requisitions copying and filing of back up documentation, and picking up and distributing checks
- Provided back up assistance as needed on Raiser's Edge data entry.
Gift Processing Specialist
Children's Health System Foundation Department
01.2005 - 01.2009
- Accountable for all tasks to Gift Processing, in addition to data entry including but not limited to list(s) entry and coding, database cleanup projects, address corrections and entering pertinent information in donor information system
- Handled receipt of donations and managed timely and accurate opening, sorting copying and calculating of gifts
- Handled bank deposits with 24 hours of receipts of donations
- Assisted with the Electronic Funds Transfer (EFT) and Automatic Check Draft software
- Provided support to all aspects of electronic donations, including but not limited to contact with donors and receipting gifts
- Knowledge of new and existing funds and appeals ensuring proper allocation of donations based on donor's intent and managing proper stewardship of monies received.
Time Management Specialist | Dispatcher
Bellsouth
01.2000 - 01.2005
- Collected time sheets and keyed in time for Employees throughout the state
- Answered inbound/outbound calls
- Assigned trouble tickets to technicians
- Trained new employees.
Education
Skills
- Event Coordinator with excellent computer and office skills
- Skilled at establishing priorities, meeting deadlines, and working unsupervised
- Worked with 10,000 donors to include diverse clients and staff
- Team player with ability to achieve and exceed goals and meet deadlines while handling multiple priorities illustrate clear and concise written communication skills in completing reports, memos, log entries, - on time and error free
- Demonstrate ability to adhere to established guidelines, rules, regulations, and company standards
Tel
205.422.1438
Timeline
Activity Director
Regency Retirement Village
03.2023 - Current
Lantern Program Director
Morning Pointe of Tuscaloosa
01.2020 - Current
Activities Coordinator
Brookdale Senior Living
01.2015 - 01.2020
Activities Assistant
Brookdale Senior Living
01.2015 - 01.2020
Administrative Assistant
Protek Services, Inc.
01.2012 - 01.2015
Divisional Administrative Assistant
Children's Health System Foundation Department
01.2005 - 01.2009
Gift Processing Specialist
Children's Health System Foundation Department
01.2005 - 01.2009
Time Management Specialist | Dispatcher
Bellsouth
01.2000 - 01.2005