LaToya Glover
Ladson,SC
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 80% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
28
28
years of professional experience
Work History
Patient Access Service Specialist
MUHA
01.2007 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Prepared patient identification band and completed admissions papers.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Administrative Specialist II
South Carolina DMV
09.1995 - 03.2002
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Education
Certified - Certified Nursing Assistant
Nurses Inc
North Charleston, SC03.1997
No Degree - Business Accounting
Trident Technical College
Charleston, SC09.1993
High School Diploma -
North Charleston High School
North Charleston, SC06.1992
Skills
- Comfort with Technology and Databases
- Appointment Confirmation
- Reliability and Dedication
- Benefits Explanations
- Payment Calculation
- Insurance Verification
- Money Handling
- Front Desk Operations
- Verbal and Written Communication
- Co-Payment Collection
- Demographics Information
- Patient Scheduling
- Medical Billing and Collections
- Insurance Company Knowledge
- Deductible Collection
- Payment Processing
- Patient Contact
- Insurance Information Collection
- Verifying Eligibility
- Patient Registration
Timeline
Patient Access Service Specialist
MUHA
01.2007 - Current
Administrative Specialist II
South Carolina DMV
09.1995 - 03.2002
Certified - Certified Nursing Assistant
Nurses Inc
No Degree - Business Accounting
Trident Technical College
High School Diploma -
North Charleston High School
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