Summary
Overview
Work History
Education
Skills
Certification
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Latoya Glover

Latoya Glover

Woodland Hills,CA

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Housing Assistant

NYCHA Authority
Bronx, NY
08.2020 - Current
  • Assist with reviewing income and employment verification.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Inform tenants of Housing Authority rules, regulations, and requirements.
  • Reach out to tenants with income discrepancy.
  • Assist with identifying system issues and suggesting enhancement to improve operations.
  • Conduct the special briefings for submission of Annual Recertification document.
  • Maintained database of housing resources, landlords and management companies.

RESIDENTIAL SUPERVISOR

SCO FAMILY SERVICE
New York
05.2015 - 08.2020
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Maintained payroll information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Assisted students in handling tough situations to resolve problems.
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Conducted tours, orientation and educational sessions for residents and staff.

Service Coordinator

All Metro Health, TBI
Lynbrook, NY
11.2011 - 12.2015
  • Managed caseload of up to 25 individuals and families.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Oversaw team of service professionals focused on service plan for client. Manages the services provided to clients while maintaining a productive relationship with outside providers through proper staffing and quality service.
  • Performs ongoing assessments.
  • Maintain a minimum monthly face-to-face contact with each client served.
  • Coordinate and facilitate team meetings on a semi-annual basis and as requested by clients receiving services from TBI/NHTD Waiver programs.

Case Aide

St. Johns Residence for Boys
New York, NY
09.2008 - 11.2011
  • Provided case management services to approximately 15 – 20 adolescents in a residential treatment center.
  • Worked collaboratively with lawyers, social workers, ACS, and CPS staff to address client needs.
  • Utilized the Family Team Conferencing Model to create action plans in collaboration with clients.
  • Appeared in court to testify on behalf of children in care.
  • Maintained accurate and timely case management records per regulator requirement.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Carried out day-day-day duties accurately and efficiently.

Education

MBA - Nonprofit Management

Touro University Worldwide
Los Alamitos, CA
12.2022

Bachelor of Science - Community and Human Services

SUNY Empire State College
Saratoga Springs, NY
08.2017

Associate of Arts - Human Services, Mental Health

LaGuardia Community College of The City University of New York
Long Island City, NY
12.2014

Skills

  • Continuous Improvement
  • Employee Relations Oversight
  • Training Needs Analysis
  • Hiring and Firing
  • Labor Relations Coordination
  • New Employee Orientation
  • Work Planning and Prioritization
  • Document Management
  • Access Controls
  • Report Distribution
  • Organizational Turnaround
  • Speech Writing

Certification

First Aid (CPR) Certification Strategies for Crisis Intervention and Training (SCIP) Mental Health First Aid Training Proficient in CARES and PACT system.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Housing Assistant

NYCHA Authority
08.2020 - Current

RESIDENTIAL SUPERVISOR

SCO FAMILY SERVICE
05.2015 - 08.2020

Service Coordinator

All Metro Health, TBI
11.2011 - 12.2015

Case Aide

St. Johns Residence for Boys
09.2008 - 11.2011

MBA - Nonprofit Management

Touro University Worldwide

Bachelor of Science - Community and Human Services

SUNY Empire State College

Associate of Arts - Human Services, Mental Health

LaGuardia Community College of The City University of New York

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Latoya Glover