Latoya Gordon
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Bilingual Legal Assistant
Kenney & Medina P.C.
06.2023 - Current
- Assisted in successful court proceedings through accurate bilingual interpretation services during trials and hearings.
- Reduced clerical errors with thorough proofreading of legal documents prior to submission or filing.
- Streamlined case management by efficiently organizing documents, files, and resources for attorneys.
- Developed strong rapport with clients through attentive listening skills and empathetic understanding of their situations.
- Ensured accurate legal documentation by drafting contracts, agreements, pleadings, motions, and other necessary paperwork.
- Expedited case resolutions through diligent research of relevant legal statutes, regulations, and precedents.
- Enhanced client communication by providing bilingual legal support in both English and Spanish.
- Managed scheduling needs for multiple attorneys to ensure optimal time allocation for cases and appointments.
- Supported office management by overseeing administrative tasks such as maintaining supplies inventory, filing systems, and expense tracking.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Bilingual Translator Immigration Paralegal
Law, Glenn Cooper and Associates
09.2021 - 09.2022
- Manage and maintain organized client files for over 250 clients
- Monitor court calendars and oversee client file preparation
- Translate and interpret for attorney and client during consultations, mediations, and court
- Translate written documents.
- Assist clients over phone in English and Spanish
- Operate legal software like Cerenade and MyCase
- Prepare immigration work permits and various petitions
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Met with clients to gather information, prepare documentation and determine necessary actions.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
Bilingual Legal Assistant
Moreira Garcia & Associates
08.2019 - 03.2020
- Preform Administrative duties, scheduling appointments, maintaining records and answering telephones.
- Communicate with individuals who speak one of two languages.
- Choosing course of action defining objectives and evaluating outcomes
- Ability to work/ communicate with clients/ customers in professional manner.
- Proven customer service skills
- Translate documents from English to Spanish
- Enter and draft contracts/ Post payments.
- Microsoft office word savvy
- Knowledge of standard office equipment, JDL
- Basic Immigration Services
- Great organization Skills, self motivated, positive attitude, punctual
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Bilingual Office Clerk
Gwinnett County Public School
07.2019 - 08.2019
- Responsible for front desk maintenance such as, heavy bilingual customer service to parents
- Assisted with customer service to Spanish speaking parents
- Responsible for coordinating meetings with bus drivers and parents to addresses children behaviors.
- Maintained and updated policy and procedures.
- Include checking and responding to emails; attending phone calls.
- Performing data entry on behalf of department; invoicing, Payroll Entry
- Translating documents from English to Spanish or vice-versa; distributing incoming mails.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Bilingual Administrative Assistant
G&P HOME REPAIRS
11.2013 - 01.2019
- Perform administrative duties, scheduling appointments, maintaining records and answering telephones
- Communicate with individuals who speak one of two languages
- Choosing course of action defining objectives and evaluating outcomes
- Maintains quality services and enforcing quality and customer service standards
- Analyzing and resolving quality service problems
- Identifying trends and recommending system improvements
- Contributes to team effort and accomplishing results as needed
- Accomplishes department objectives
Medical Insurance Billing and Coding Specialist
Suwanee Pediatrics
04.2013 - 08.2013
- Completed benefits administration process to verify eligibility with multiple carries and collected copayments
- Posted and reconciled insurance payments
- Answered telephones and routed calls appropriately
- Scheduled and confirmed patient appointments
- Create new charts and prepared existing ones for upcoming appointments
- Preformed other clerical tasks including filing, faxing and copying of documents.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Bilingual Receptionist
C&C Trade Bindery
03.2007 - 02.2010
- Assist Customer wit personal needs as well as meeting quality standard for services and evaluation of customer satisfaction
- Operated telephone switchboard to answer, screen and forward calls, took messages and scheduled appointments
- Provided general clerical/administrative support tasks
- Prepared letters and documents, pay records, invoices, balance sheets, file records
- Received payments, processed memos, correspondence, use of QuickBooks
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Front Desk Agent
Delta Global, Airline
02.2005 - 01.2006
- Security
- Reviews visitors, or employees utilizing airport exits and monitor property
- Prepares reports of daily activities or irregularities, such as damage of property, presence of unauthorized people or occurrences
- Monitored and authorized entrance and departure of employees and visitors.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Issued passes to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Medical Insurance Billing And Coding -
Everest Institute
Norcross, GASkills
- Notary
- Administrative
- Bilingual (Spanish)
- Case File Preparation
- Visa Classifications
- Documentation
- Petition Coordination
- Immigration Case File Strategies
- Microsoft Word, PowerPoint, practice Management
- Customer and Client Relations
- Verbal and Written Communication
- File Organization
- Client Communication
Timeline
Bilingual Legal Assistant
Kenney & Medina P.C.
06.2023 - Current
Bilingual Translator Immigration Paralegal
Law, Glenn Cooper and Associates
09.2021 - 09.2022
Bilingual Legal Assistant
Moreira Garcia & Associates
08.2019 - 03.2020
Bilingual Office Clerk
Gwinnett County Public School
07.2019 - 08.2019
Bilingual Administrative Assistant
G&P HOME REPAIRS
11.2013 - 01.2019
Medical Insurance Billing and Coding Specialist
Suwanee Pediatrics
04.2013 - 08.2013
Bilingual Receptionist
C&C Trade Bindery
03.2007 - 02.2010
Front Desk Agent
Delta Global, Airline
02.2005 - 01.2006
Medical Insurance Billing And Coding -
Everest Institute