Latoya Grady
Aurora,CO
Summary
Logistics professional with track record of optimizing supply chain efficiency and ensuring timely deliveries. Known for strong focus on collaborative teamwork and achieving operational goals. Reliable in adapting to dynamic environments and skilled in inventory control and vendor management.
Overview
15
15
years of professional experience
Work History
Logistics Specialist
Lobo Logistics
Centennial, CO
10.2025 - 11.2026
- Oversaw compliance with safety regulations and industry standards, ensuring adherence across all operations.
- Evaluated performance metrics to drive continuous improvement in logistics activities and customer satisfaction levels.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
Logistics Specialist
Westech Logistics
Prague, OK
12.2025 - Current
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Logistics Team Lead
Atlas Energy Solutions
Denver, CO
12.2022 - 09.2024
- Mentored junior team members in best practices related to logistical planning, execution, and reporting – ultimately contributing to their professional growth within the company.
- Oversaw inventory control processes, maintaining accurate stock levels and minimizing product loss or damage.
- Developed comprehensive training programs for new hires, ensuring smooth onboarding and skill development.
- Collaborated closely with sales teams to develop tailored logistics solutions that met unique customer requirements.
Credit Repair Specialist
American Financing Corporation
06.2022 - 11.2022
- Made decisions and recommendations about extending lines of credit.
- Improved understanding of financial statements, which helped in assessing risk.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Outbound Sales Representative
American Financing Corporation
09.2019 - 06.2022
- Top performer
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Developed favorable customer service relationships and built new, robust customer bases.
- Overcame objections using friendly, persuasive strategies.
Customer Account Manager
Comcast Business
03.2018 - 04.2019
- Responded to customer requests via telephone and email and effectively answered questions andinquiries
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solvingproblems and providing new product information
- Verified data integrity and accuracy
- Creates proposals for customers related to the proposed solution and new sales opportunities
- Document effectively and accurately conversations and contact information into client managementsystem.
Dispatcher
Comcast Business
03.2017 - 04.2018
- Dispatches trouble calls and installation service request
- Assign and reschedule all job types to field technicians
- Monitors a large group of technicians making sure all routes and jobs are covered ensuring all job time frames are covered
- Utilizes Workforce Management to manage different areas and routes
- Provides customers with credits in CSG if on time arrival is not met to ensure customers satisfaction
- Receives incoming calls from technicians making sure all their service requests are met.
Outbound Sales Agent
Comcast Business
12.2015 - 03.2016
- Responsible for generating monthly sales through outbound cold calling or lead generation
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills
- Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads.
Lead Reference Coordinator Specialist
Schryver Medical
04.2015 - 12.2015
- Maintain contact with laboratories (in-house or Reference) to verify specimen receipt and processing
- Establish contact with ordering facilities to alert them of critical lab values and confirm receipt of hard copy results Research order requisitions internally and with Reference Laboratories Acts as subject matter expert for the function when called upon for knowledge Responsible for the operation of the team including taking customer complaints.
Technical Support Representative
Direct TV
Centennial
09.2011 - 09.2013
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately
- Deliver world class customer service by communicating with energy and personal confidence
- Troubleshoot technical equipment and programming through use of Client's resource systems to identify root causes and provide appropriate resolution.
Education
Associate of Science - Medical Assistant
Concorde Career College
Aurora, CO2006
Skills
- Logistics Planning
- Demand forecasting
- Performance metrics analysis
- Problem-Solving
- Critical Thinking
- Trained in Microsoft Excel
- Logistics Process Improvement
Timeline
Logistics Specialist
Westech Logistics
12.2025 - Current
Logistics Specialist
Lobo Logistics
10.2025 - 11.2026
Logistics Team Lead
Atlas Energy Solutions
12.2022 - 09.2024
Credit Repair Specialist
American Financing Corporation
06.2022 - 11.2022
Outbound Sales Representative
American Financing Corporation
09.2019 - 06.2022
Customer Account Manager
Comcast Business
03.2018 - 04.2019
Dispatcher
Comcast Business
03.2017 - 04.2018
Outbound Sales Agent
Comcast Business
12.2015 - 03.2016
Lead Reference Coordinator Specialist
Schryver Medical
04.2015 - 12.2015
Technical Support Representative
Direct TV
09.2011 - 09.2013
Associate of Science - Medical Assistant
Concorde Career College