LaToya Green
Atlanta,GA
Summary
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
13
13
years of professional experience
Work History
Claims Representative
Lincoln Financial
06.2022 - 09.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collected premiums and issued accurate receipts.
- Reviewed policy documents to determine appropriate coverage levels for each individual case, ensuring fairness in settlement decisions.
- Streamlined communication between departments to expedite claims process.
- Educated policyholders on coverage details and assisted them in understanding their benefits.
- Improved claim resolution times by efficiently processing and investigating claims.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Managed Approximately 60-100 incoming calls, emails and faxes per day
Client Service Specialist
Grady Memorial Hospital
01.2021 - 06.2022
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Managed approximately 60+ calls a day
Direct Support Professional
Barber National Institute
09.2017 - 01.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Therapeutic Support Staff Member
Delta-t Group
11.2011 - 08.2017
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure safety and stability of clients in high-risk situations.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Documented client progress to track effectiveness and inform future treatment plans.
- Maintained client confidentiality to protect patient privacy.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Documented patient information, treatment plans, and patient responses.
- Managed approximately 4-5 clients daily
Education
Some College (No Degree) - Psychology And Nursing
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Murrell Dobbins CTE
Philadelphia, PA06-2009
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Decision-making
- Documentation review
- Accident review
- Claims processing
- Customer service
- Attention to detail
- Active listening
- Critical thinking
- Eligibility determination
- Teamwork and collaboration
- Professionalism
- Goal setting
- Documentation
- Self motivation
- Verbal and written communication
Timeline
Claims Representative
Lincoln Financial
06.2022 - 09.2024
Client Service Specialist
Grady Memorial Hospital
01.2021 - 06.2022
Direct Support Professional
Barber National Institute
09.2017 - 01.2021
Therapeutic Support Staff Member
Delta-t Group
11.2011 - 08.2017
Some College (No Degree) - Psychology And Nursing
Community College of Philadelphia
High School Diploma -
Murrell Dobbins CTE
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