Hi, I’m
LaToya Greenwell
Temple,TX
Summary
Skilled in delivering seamless remote customer support through clear communication, quick problem-solving, and efficient use of CRM tools. Focused on creating positive experiences and building strong client relationships.
Overview
6
years of professional experience
1
Certification
Work History
Greenwell Global Financial
Financial Services Representative
08.2022 - Current
Job overview
- Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes
- Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency
- Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience
- Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor
- Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction
Humana
DMS Sales Manager
07.2024 - 12.2024
Job overview
- Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction
- Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system
- Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution
- Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance productivity.
- Directed and coordinated products, services and sales activities.
Assurance IQ
Customer Support Specialist
05.2023 - 12.2023
Job overview
- Monitor and prioritize customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment
- Educate customers on product features and services, helping them maximize their use of offerings while identifying opportunities for upselling
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity
- Provide technical and product support by troubleshooting problems, guiding customers through step-by-step solutions, and escalating complex cases when needed
- Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and solutions to resolve issues effectively
Sutherland Global
Client Service Representative
08.2020 - 03.2022
Job overview
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Teleperformance
Technical Support Specialist
08.2019 - 07.2020
Job overview
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Education
Temple College
Business Management from Business
University Overview
Relevant Coursework: Database Management, Computer Applications, Business Communication
Skills
- Call Documentation
- Customer Service Skills
- Data Entry Software
- Database Management
- Remote office availability
- Attention to Detail
- Time Management
- Decision-making
- Flexible and adaptable
- Active listening
- Quality assurance
- Computer skills
- Research
- Planning
- Dependable and responsible
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
- Excellent communication
- MS office
Certification
- Life/Health Insurance License April 2022- May 2026
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved client issue which led to new sales and referrels.
Languages
English
Native language
Interests
Learning new skills, art, traveling, reading, fittness
Timeline
DMS Sales Manager
Humana
07.2024 - 12.2024
Customer Support Specialist
Assurance IQ
05.2023 - 12.2023
Financial Services Representative
Greenwell Global Financial
08.2022 - Current
Client Service Representative
Sutherland Global
08.2020 - 03.2022
Technical Support Specialist
Teleperformance
08.2019 - 07.2020
Temple College
Business Management from Business
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