Latoya Griffith
Owings Mills,MD
Summary
Dedicated and experienced customer service professional with over [5 years] of experience in delivering top-notch service in fast-paced environments. Proven track record of effectively resolving customer issues, enhancing customer satisfaction, and building strong relationships with clients.
Skilled at communication, problem-solving, and multitasking, with a passion for providing exceptional support.
→
Overview
10
10
years of professional experience
Work History
Behavioral Technician
The Stepping Stones Group
08.2022 - 07.2024
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
Sales Associate
Bed Bath & Beyond
02.2019 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
Manager
Toys"R"Us
12.2016 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Cashier
Shoppers
04.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate - Early Childhood Development
Auburn University
Auburn, AL2014
Certificate - Medication Technician
Fortis College
Landover, MD2012
Deploma -
Bladensburg High School
Bladensburg, MD2011
Skills
- Team collaboration and leadership
- Conflict resolution and problem
- Time management and organizational skills
- Excellent verbal and written communication
- Incidental teaching methods
- Behavior modification techniques
- Motor skills development
- Professionalism
- Employee training
- Conflict resolution
- Medication administration
- Patient confidentiality
- Reliability
Timeline
Behavioral Technician
The Stepping Stones Group
08.2022 - 07.2024
Sales Associate
Bed Bath & Beyond
02.2019 - 02.2022
Manager
Toys"R"Us
12.2016 - 10.2018
Cashier
Shoppers
04.2014 - 11.2016
Certificate - Early Childhood Development
Auburn University
Certificate - Medication Technician
Fortis College
Deploma -
Bladensburg High School
Similar Profiles
Jennifer SandovalJennifer Sandoval
Paraprofessional at The Stepping Stones GroupParaprofessional at The Stepping Stones Group
Elliott RobinsonElliott Robinson
Speech-Language Pathologist at The Stepping Stones GroupSpeech-Language Pathologist at The Stepping Stones Group
Kaitlyn KnappKaitlyn Knapp
Center Coordinator at The Stepping Stones GroupCenter Coordinator at The Stepping Stones Group
Michael FinkelmanMichael Finkelman
Funeral Assistant at Sol Levinson & Bros IncFuneral Assistant at Sol Levinson & Bros Inc
Maliyah GrabowskiMaliyah Grabowski
Pet Sitter at Father, Nephew in LawPet Sitter at Father, Nephew in Law