Latoya Griffith
Owings Mills,MD
Summary
Dedicated and experienced customer service professional with over [5 years] of experience in delivering top-notch service in fast-paced environments. Proven track record of effectively resolving customer issues, enhancing customer satisfaction, and building strong relationships with clients.
Skilled at communication, problem-solving, and multitasking, with a passion for providing exceptional support.
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Overview
10
10
years of professional experience
Work History
Behavioral Technician
The Stepping Stones Group
08.2022 - 07.2024
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
Sales Associate
Bed Bath & Beyond
02.2019 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
Manager
Toys"R"Us
12.2016 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Cashier
Shoppers
04.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate - Early Childhood Development
Auburn University
Auburn, AL2014
Certificate - Medication Technician
Fortis College
Landover, MD2012
Deploma -
Bladensburg High School
Bladensburg, MD2011
Skills
- Team collaboration and leadership
- Conflict resolution and problem
- Time management and organizational skills
- Excellent verbal and written communication
- Incidental teaching methods
- Behavior modification techniques
- Motor skills development
- Professionalism
- Employee training
- Conflict resolution
- Medication administration
- Patient confidentiality
- Reliability
Timeline
Behavioral Technician
The Stepping Stones Group
08.2022 - 07.2024
Sales Associate
Bed Bath & Beyond
02.2019 - 02.2022
Manager
Toys"R"Us
12.2016 - 10.2018
Cashier
Shoppers
04.2014 - 11.2016
Certificate - Early Childhood Development
Auburn University
Certificate - Medication Technician
Fortis College
Deploma -
Bladensburg High School
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