LaToya Grimsley
Summary
Talented and organized Team Leader that builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
Remote Team Leader
WHN Corp
04.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Efficiently managed high call volumes while maintaining a professional demeanor and providing top-notch service to customers.
- Developed comprehensive training programs for new hires, ensuring consistent delivery of exceptional customer service.
- Evaluated staff performance regularly; offering constructive feedbacks that led towards improvement in customer service skills.
- Stayed current on company products and services, ensuring accurate information was provided to customers at all times.
Phlebotomist/Mobile Phlebotomist
Williamson Medical Center
09.2021 - Current
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Assisted in training and onboarding new phlebotomists.
Dialysis Technician
DCI
05.2014 - 09.2021
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZMedical Assistant -
Fortis College
Dothan, AL04.2007
Skills
- Patient confidentiality
- Data entry proficiency
- Insurance Verification
- Medical terminology knowledge
- Up-selling capabilities
- System Documentation
- Complaint resolution
- Strategic sales knowledge
- Training development aptitude
- Creative problem solving
- Ability to work independently
- Professional telephone demeanor
- Strong communication skills
- Administrative support
- Calm and Professional Under Pressure
- Time management abilities
- Team Supervision
- Overseeing Daily Activities
- Giving Constructive Feedback
- Call Center Operations
- Conflict Resolution
- LiveChat
- Escalation management
- Verbal and written communication
Certification
- PT - Phlebotomy Technician
- CPR
- CCHT - Certified Clinical Hemodialysis Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balancePaid sick leavePaid time off401k matchHealthcare benefitsStock Options / Equity / Profit SharingPersonal development programsCareer advancementWork from home optionFlexible work hoursTimeline
Remote Team Leader
WHN Corp
04.2022 - Current
Phlebotomist/Mobile Phlebotomist
Williamson Medical Center
09.2021 - Current
Dialysis Technician
DCI
05.2014 - 09.2021
Associate of Science - Criminal Justice
University of Phoenix
Medical Assistant -
Fortis College