Summary
Education
Skills
Personal Information
Timeline
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Latoya Grooms - Livingston

Troy,USA

Summary

Dedicated Support Associate with 2+ years’ experience empowering support teams by delivering exceptional customer service to healthcare personnel and patients. Proficient in handling end-to-end communication channels to address inquiries and troubleshoot issues effectively. Looking to leverage expertise and drive operations across Imagen’s support channels.

Education

Certified Nursing Assistant -

Memorial Sloan Kettering Cancer Center
New York, NY
10.2014

New York Institute of Medical Careers

Skills

  • Commercial driving license
  • MS Works
  • MS Excel
  • MS Word
  • Typing
  • Internet savvy
  • Customer Support
  • Ticket System Management
  • Salesforce Proficiency
  • Technical Troubleshooting
  • Customer Relationship Management
  • Documentation & Reporting

Personal Information

  • Total Experience: 2+ years’ experience empowering support teams by delivering exceptional customer service to healthcare personnel and patients.
  • Title: Dedicated Support Associate

Timeline

Certified Nursing Assistant -

Memorial Sloan Kettering Cancer Center

New York Institute of Medical Careers
Latoya Grooms - Livingston