Latoya Hall
Brooklyn,NY
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager, Customer Service Representative
Royal Castle
Guyana , Georgetown
09.2006 - 04.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Phlebotomy Technician
Georgetown Public Hospital
Guyana, Georgetown
05.2018 - 05.2020
- Performed venipuncture and skin puncture on patients of all ages.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Maintained cleanliness of work area throughout shift.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
Education
High School Diploma -
St Mary's High School
Georgetown, Guyana06.2006
Skills
- Retail Inventory Management
- Customer Service Management
- Promotional Planning
- Project Management
- Store Merchandising
- Supply Ordering
- Problem-Solving
- Team Leadership
- Delegating Work
- Staff Supervision
- Documentation and Reporting
- Customer Relations
Certification
- Psychology- Certificate- American University of Peace Studies- Ministry of
Education National Accreditation Status- March 2019- March 2011.
Phlebotomy Technician - Certificate- Qualitest Training Institute- January 2016-
March 2018.
Human Anatomy and Medical Terminology- Computer World Nursing School
and Medical Institute- December 2009- May 2010.
Standard First Aid/CPR- Guyana Red Cross Society- January 2018- March 2018. - HHA certificate - HEARTSAVER medical training center-August 2023- october 2023
- standard CPR - HEARTSAVER Medical Training center- August 2023- October 2023.
Affiliations
- AREAS OF EFFECTIVENESS
Communication and Interpersonal Skills
Offered conversation and companionship to all staff members, establishing and
maintaining positive- relationships.
Responded to all staff/customer calls per shift in a timely and efficient manner
determined needs and provided support/ guidance.
Established rapport with fellow customers, staff and suppliers.
Provided social and emotional support to improve staff morale.
Observed physical and emotional changes; reported same to management.
References
References available upon request.
Timeline
Phlebotomy Technician
Georgetown Public Hospital
05.2018 - 05.2020
Store Manager, Customer Service Representative
Royal Castle
09.2006 - 04.2021
High School Diploma -
St Mary's High School
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