Latoya Harrison
New Britain,CT
Summary
Seeking the opportunity to prove efficiency and an unsurpassed work ethic within a challenging, customer focused industry.
Professional with experience in assessing and evaluating complex information. Skilled in critical analysis, problem-solving, and decision-making. Strong focus on team collaboration and achieving results. Adaptable with expertise in attention to detail, accuracy, and high degree of reliability.
Overview
17
17
years of professional experience
Work History
Motor Vehicle Examiner Specialist
State of Connecticut Department of Motor Vehicles
05.2022 - Current
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Ensured compliance with relevant laws, policies, and procedures throughout the examination process.
- Examined forms to determine insurance coverage and validity for 40+ customers daily.
- Maintained up-to-date knowledge of industry regulations to ensure accurate application assessments.
- Served as a subject matter expert on specific industries or types of applications, guiding colleagues in their evaluations when needed.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Created documents with applicant information and verified data against state and federal database information.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
Front End Store Manager
Sam's Club
06.2020 - 05.2022
- Enhanced customer satisfaction by implementing efficient store operations and maintaining a clean, organized shopping environment.
- Managed staff schedules for 40+ employees to ensure adequate coverage during peak hours while minimizing labor costs.
- Boosted store profitability with effective cost control measures such as analyzing expenses and monitoring product waste.
- Coordinated special events and promotions to attract new customers and drive engagement within the local community.
- Fostered open communication within the team by holding regular meetings, creating an environment where employees felt comfortable sharing ideas or concerns.
- Analyzed sales data to identify trends, optimize product assortment decisions, and forecast future demand accurately.
- Conducted routine store inspections to ensure compliance with safety regulations, addressing potential hazards immediately to minimize risks to employees or customers alike.
- Resolved escalated customer complaints promptly and professionally, demonstrating empathy while adhering to company policies to maintain customer trust in the brand.
- Evaluated employee performance regularly, offering constructive feedback on areas of improvement and recognizing top performers with rewards or promotions.
- Reduced employee turnover rates by fostering a positive team culture, offering professional development opportunities, and providing regular performance feedback.
- Maintained high standards of customer service through ongoing training programs for staff members, resulting in improved customer loyalty and retention rates.
- Oversaw cash handling procedures, ensuring accuracy in daily financial transactions and preventing discrepancies or fraud attempts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Client Services Account Manager
National Waste Associates
02.2015 - 03.2020
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Streamlined account management processes for improved efficiency and client retention.
- Maintained detailed records of account activities to aid in strategic decision-making and support audits.
- Negotiated contract renewals successfully, retaining key clients in a competitive market landscape.
- Organized regular meetings between key stakeholders within the organization to discuss ongoing projects related to assigned accounts.
- Developed new employees and on-going performance assessment of current employees.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired 25 employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Strategic Accounts Program Manager
Waste Management
02.2008 - 07.2014
- Managed and oversaw the financial aspects and service needs of over 30 commercial clients spanning over 13,000 locations nationwide
- Implemented cost saving initiatives and streamlined many processes and procedures to help clients operate in a more efficient manner
- Provided excellent customer service and maintained positive client relationships as well as retention
- Extensive computer knowledge including Microsoft programs Excel, Word, Powerpoint, etc
- And mainframe systems
- Successfully trained and coached numerous employees as well as advised and mentored team members
- Implemented several processes designed to track and manage knowledge transfers within the client services department to provide seamless coverage and cross functional client management
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Education
No Degree - Business Management
Tunxis Community College
Farmington, CT 06-2028
Diploma -
New Britain Senior High School
New Britain, CT06.1994
Skills
- Ethical judgment
- Risk assessment skills
- Problem-solving abilities
- Researching skills
- Financial report analysis
- Deadline Management
- Multitasking Abilities
- Critical Thinking
- Verbal Communication
- Conflict Resolution
- Professionalism
- Computer Literacy
Timeline
Motor Vehicle Examiner Specialist
State of Connecticut Department of Motor Vehicles
05.2022 - Current
Front End Store Manager
Sam's Club
06.2020 - 05.2022
Client Services Account Manager
National Waste Associates
02.2015 - 03.2020
Strategic Accounts Program Manager
Waste Management
02.2008 - 07.2014
No Degree - Business Management
Tunxis Community College
Diploma -
New Britain Senior High School
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