Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

LATOYA HAYE

Queens,NY

Summary

Compassionate and dependable healthcare professional with experience in patient care, phlebotomy, specimen processing, and clinical support. Adept at assisting patients with activities of daily living, promoting safety and comfort, and supporting multidisciplinary teams in fast-paced hospital environments. Recognized for professionalism, empathy, and strong communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Phlebotomist / Patient Care Associate

NYC Health + Hospitals | Woodhull
Brooklyn, NY
11.2021 - Current
  • Collect and process clinical specimens in accordance with laboratory guidelines.
  • Prepare, verify, label, and load specimens for accurate diagnostic testing.
  • Assist patients with mobility, transfers, and repositioning.
  • Provide excellent customer service and maintain a patient-centered environment.

Companion Aide

Private Client
Queens, NY
12.2020 - 10.2021
  • Delivered personal care support including bathing, grooming, and hygiene.
  • Assisted with ambulation, mobility, feeding, and comfort measures.
  • Maintained confidentiality and ensured patient dignity.

Customer Service Representative / Cashier

International Shoppes
Queens, NY
06.2017 - 03.2019
  • Provided exceptional customer service and assisted with purchases.
  • Recommended products and communicated store promotions.
  • Ensured checkout accuracy and adherence to policies.

Education

Practical Nursing - undefined

MCO Nursing Institute
Jamaica, WI
01-2003

High School Diploma - undefined

Clan Carthy High School
Jamaica, WI
01-1999

Skills

Patient Care & ADL Support

Phlebotomy & Specimen Collection

Mobility Assistance & Safe Transfers

Vital Signs & Patient Monitoring

Infection Control & Safety Protocols

Communication & Patient Relations

Time Management & Reliability

Team Collaboration

Certification

  • Certified Patient Care Technician/Assistant (CPCT/A) – NHA, 2025-12
  • Certified Nursing Assistant (CNA) – Queensborough Community College, 2021-06
  • Phlebotomy Technician – Igbans Institute of Vocational Training, 2021-12
  • 12-Lead Electrocardiogram Program – Igbans Institute of Vocational Training, 2021
  • Basic Life Support (BLS) – St. John’s University, 2021-05

Languages

English
Professional Working

Timeline

Phlebotomist / Patient Care Associate

NYC Health + Hospitals | Woodhull
11.2021 - Current

Companion Aide

Private Client
12.2020 - 10.2021

Customer Service Representative / Cashier

International Shoppes
06.2017 - 03.2019

Practical Nursing - undefined

MCO Nursing Institute

High School Diploma - undefined

Clan Carthy High School