Customer Service Representative Supervisor
Wash N Roll
Phenix City, AL
2022.Mar - 2022.Oct
Latoya Heath
Five Points,AL
Work History
Customer Service Specialist Head Cashier
Marathon Truck Stop Gas Station
Phenix City, AL
06.2022 - 10.2022
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
- Supervised junior cashiers'' work quality closely monitoring their adherence to established guidelines resulting in improved overall performance.
- Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
- Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Zion Benton Township High School
3901 21 St Zion, IL. 6009908.2007
Skills
- Adaptability and Flexibility
- Performance Monitoring
- Microsoft Office Proficiency
- Problem Solving
- Deadline Oriented
- Attention to Detail
- Typing Speed
- Data Management
- Time Management
- Team Leadership
- Accuracy and Precision
- Customer Service
- Critical Thinking
- Multitasking Abilities
- Technical Support
- Data Analysis
- Database Administration
- Office Management
- Data Entry
- Employee Supervision
- Payroll Administration
- Scheduling
- Business Administration
- Phone and Email Etiquette
- Support Services
- Staff Development and Training
- Strategic Planning
- Documentation and Control
- Policy Development
- Data Analysis and Modeling
- Microsoft Office
- Payroll and Budgeting
- Customer Service Management
Timeline
Customer Service Specialist Head Cashier
Marathon Truck Stop Gas Station
06.2022 - 10.2022
Customer Service Representative Supervisor
Wash N Roll
2022.Mar - 2022.Oct
High School Diploma -
Zion Benton Township High School