Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Hendrickson

Jacksonville,FL

Summary

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Energetic Hospitality Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel in communication, teamwork, and adaptability to ensure positive guest experiences and smooth operations.

Overview

2
2
years of professional experience

Work History

Hospitality Team Member

hospitality ambassadors
Jacksonville, Florida
12.2023 - 08.2024
  • Greeted guests in a friendly and professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
  • Organized tables according to customer preferences.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Performed opening and closing duties as assigned by management.
  • Restocked supplies as needed throughout shift.
  • Enforced safety regulations among staff members.
  • Monitored inventory levels and replenished stock as needed.
  • Maintained positive relationships with vendors to ensure quality products were received at competitive prices.
  • Provided training support for new hires within the hospitality team.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Team Leader

Jannet's cleaning services
Crestview, Florida
02.2022 - 12.2023
  • Conducted regular performance reviews to assess individual team member progress.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.

Education

GED -

Westover Job Corps Center
Chicopee, MA
04-1998

Skills

  • Guest Relations
  • Professional Appearance
  • Reservation Management
  • Menu knowledge
  • Initiative and Self-Motivation
  • Guest Registration
  • Customer Service Management
  • Effective Planning
  • Staff Training
  • Teamwork and Collaboration
  • Excellent Communication
  • Continuous Improvement
  • Multitasking

Timeline

Hospitality Team Member

hospitality ambassadors
12.2023 - 08.2024

Team Leader

Jannet's cleaning services
02.2022 - 12.2023

GED -

Westover Job Corps Center

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Latoya Hendrickson