LaToya Hickman
Spring,TX
Summary
A member of the American College of Healthcare Executives and leader who exhibits leadership abilities in coordinating complaints, inquiries, and service inquiries with competence to meet patients' access needs and resolve care-related issues; Knowledge of policies, processes, and standards capability of managing programs to improve operational efficiency and cross-functional collaboration. Pursuing Practice Manager opportunities to hone my management abilities while aiding the company's expansion.
Overview
23
23
years of professional experience
Work History
Clinic Coordinator
Houston Methodist
01.2022 - Current
- Proficient in producing lead reports and appointments through EPIC using several data insight tools and communication methods
- Complete at least 60 workque daily capture charges per day for the Hospitalist and Primary Care Group
- Proficient in providing phone support to patients and ability to develop customer connections, leading to constant attainment of results
- Access patient information through EPIC, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Faxes, Home Health orders, updating communication board, cleaning discharge list, and adding to excel file, phoning discharge list, retrieving/distributing mail, stocking profile cards, scanning home Health orders
- Complete registration procedures for over 100+ patients daily, expertly inputting information to meet provider, facility, and legal requirements while scheduling and confirming a high volume of patient appointments with healthcare professionals
- Verify documentation methodically to avoid critical errors impacting care delivery and payments for services
- Review account information to confirm patient and insurance information is accurate and complete
- Evaluate operational efficiency patterns and identify process improvement possibilities, such as up-front collections, insurance rejection trends, and error percentage reduction.
Clinical Lead
Texas Children's Pediatrics
01.2019 - 12.2021
- Added assessment results, interventions, and drugs to patients' EPIC (electronic medical records) charts
- Provided patients with information about recommended treatment options for illnesses involving cardiovascular, endocrine, and other internal systems
- Onboarded and trained new medical and facility staff
- Supervising the daily work activities of the work department staff, assuring quality, productivity, functional superior performance, and effectiveness, and aiding management in meeting both operational and strategic objectives.
Clinical Lead Supervisor
Texas Children Hospital
08.2014 - 12.2019
- Directed and oversaw a six-person clinical and support staff
- Created training programs to fill gaps in clinic staff competency
- Worked with multidisciplinary team members to improve overall patient care and response times
- In charge of the day-to-day management of personnel and operations across one or more of the areas of the Patient To maximize patient flow, access services include scheduling, pre-registration, and insurance verification
- Responsible for ensuring adequate vaccination storage and handling
- Created work schedules and personnel assignments while considering workload, space, and equipment availability
- Facilitated a discourse about corrective action to maintain high-quality standards and assure patient care and safety.
Supervisor
Changes Home Health (Private Duty)
01.2007 - 04.2011
- Monitored employee productivity to provide constructive feedback and coaching
- Identified and corrected performance and personnel issues to reduce the impact on business operations
- Evaluated processes and employee strengths to realign workflows with changing business demands
- Enabling the facilitation of performance improvement procedures in order to promote continuous improvement in the provision of safe, quality patient care, and will collaborate with system patient experience resources to identify and recommend best practices.
Supervisor
Kids Start Pediatrics
09.2005 - 01.2007
- Resolved customer complaints and adjusted policies to meet changing needs
- Interviewed applicants, made hiring recommendations, and reviewed staff performance
- Assessed processes and employee strengths to realign workflows with shifting company demands.
Lead Medical Assistant
WellStar Pediatrics
01.2002 - 12.2005
- Supervised, trained, and coached a team of medical assistants
- Coordinated weekly work schedules for department employees
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Spearheaded clinical training and orientation for newly hired staff and university students.
Education
Master of Science in Health Leadership -
Western Governors University
Salt Lake City, UTBachelor of Science in Health Studies -
Chicago State University
Chicago, ILAssociate of Arts in Health Sciences -
Kennedy - King College
Chicago, ILSkills
- Team Leadership
- Performance Evaluations
- Scheduling and Coordinating
- Documentation and Reporting
- Team Building
- Staff Training
- Complex Problem Solving
- Budget Management
- Employee Coaching and Motivation
- Medical Billing
- Registration and Scheduling
- Microsoft Office
- Quality Standards and Protocols
Accomplishments
- Successfully managed six Medical Assistants and developed work schedules for the front desk team.
- Oversaw and successfully opened two Primary Care facilities within Houston Methodist Primary Group.
- Set up 18 exam rooms partnering with developers providing guidance where medical instruments and equipment should be in each room.
- Successfully onboarded Physicians within the Primary Care Clinic. Including transferring credentials.
- Developed relationships with vendors, ensuring timely delivery of critical medical supplies and preventing supply shortages.
Volunteer Experience
- Houston Methodist Mentor Program
- Houston Methodist Primary Care Safety Coach
- Houston Methodist Primary Care Patient Experience Committee
- Women's Empowerment Alliance Houston Methodist
Timeline
Clinic Coordinator
Houston Methodist
01.2022 - Current
Clinical Lead
Texas Children's Pediatrics
01.2019 - 12.2021
Clinical Lead Supervisor
Texas Children Hospital
08.2014 - 12.2019
Supervisor
Changes Home Health (Private Duty)
01.2007 - 04.2011
Supervisor
Kids Start Pediatrics
09.2005 - 01.2007
Lead Medical Assistant
WellStar Pediatrics
01.2002 - 12.2005
Master of Science in Health Leadership -
Western Governors University
Bachelor of Science in Health Studies -
Chicago State University
Associate of Arts in Health Sciences -
Kennedy - King College