Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATOYA HICKMAN

Harvest,Alabama

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

22
22
years of professional experience

Work History

Scheduling Representative (Remote)

Aspen Dental
Harvest, AL
01.2024 - Current
  • Managed incoming calls to schedule appointments and answer questions.
  • Processed patient referrals and insurance verifications.
  • Provided information regarding medical services, fees, and payment options.
  • Developed systems for tracking patient appointment scheduling data.
  • Collaborated with other departments to coordinate care plans and schedules.
  • Resolved customer inquiries in a timely manner.
  • Generated reports on patient appointment scheduling metrics.
  • Assisted with creating new policies related to scheduling procedures.
  • Followed up with patients regarding upcoming appointments.
  • Entered information into system to update status reports.

GENERAL MANAGER

Rent A Wheel/ Rent A Tire
Huntsville, AL
04.2023 - 01.2024
  • Built and maintained relationships with vendors and suppliers
  • Recruited team members to maintain adequate staffing levels
  • Provided coaching and mentoring support for employees at all levels of the organization
  • Created policies, procedures and guidelines for staff members' daily operations
  • Prepared staff work schedules and assigned specific duties

CUSTOMER SERVICE REPRESENTATIVE (REMOTE)

Verizon Wireless
Huntsville, AL
09.2020 - 04.2023
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Met daily customer service quotas with a focus on quality
  • Troubleshooting Answering high volume calls
  • Meeting all quotas needs for the company and customer

CAREGIVER

The Country Cottage Assisted Living and Memory Care
Huntsville, AL
03.2017 - 09.2020
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping
  • Assisted residents in activities of daily living to maintain health and dignity
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Developed meaningful relationships with clients, understanding their personal stories and daily routines
  • Coordinated medical appointments, errands, and social events
  • Transported client to doctor's office and essential errands
  • Read and contributed to shift reports and care notes
  • Protected health information according to HIPAA policies and procedures

ASSISTANT MANAGER

Sonic Drive In
Madison, AL
09.2002 - 03.2017
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Handled employee discipline and termination according to company policies
  • Reported customer and employee accidents, injuries, and concerns for supervisor review
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools

Education

HIGH SCHOOL DIPLOMA -

Bob Jones High School
Madison, Alabama
05.2004

Skills

  • Deadline Management
  • Appointment Scheduling
  • Meeting Coordination
  • Calendar Management
  • Maintaining confidentiality
  • Follow-up skills

Timeline

Scheduling Representative (Remote)

Aspen Dental
01.2024 - Current

GENERAL MANAGER

Rent A Wheel/ Rent A Tire
04.2023 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE (REMOTE)

Verizon Wireless
09.2020 - 04.2023

CAREGIVER

The Country Cottage Assisted Living and Memory Care
03.2017 - 09.2020

ASSISTANT MANAGER

Sonic Drive In
09.2002 - 03.2017

HIGH SCHOOL DIPLOMA -

Bob Jones High School

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LATOYA HICKMAN