Latoya Higgs
Allen,TX
Summary
Adept at maintaining high cleanliness standards and exceptional customer service, my tenure at Methodist Richardson Medical Center honed my skills in sanitation protocols and effective communication. Demonstrated ability to enhance patient satisfaction by exceeding cleanliness goals, leveraging both restroom cleaning expertise and a collaborative spirit to elevate the healthcare environment.
Overview
16
16
years of professional experience
Work History
EVS Housekeeper
Methodist Richardson Medical Center
12.2023 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
EVS Technician
Medical City McKinney
06.2022 - 11.2023
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
EVS Technician
Texas Health Presbyterian Hospital Plano
08.2021 - 06.2022
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
Housekeeper
Tennesse State Veterans Home
02.2019 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
EVS Technician
Williamson Medical Center
03.2017 - 07.2019
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
EVS Technician
Saint Thomas Rutherford Hospital
02.2016 - 07.2019
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Housekeeper
Trevecca Center for Rehabilitation and Healing
09.2015 - 04.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
EVS Housekeeper
Vanderbilt Medical Center
08.2011 - 10.2015
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
Housekeeper
Embassy Suites by Hilton Nashville SE Murfreesboro
01.2009 - 08.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Holloway High School
Murfreesboro, TN05.2008
Skills
- Restroom cleaning
- Maintaining inventory
- Sanitation protocols
- Dusting surfaces
Timeline
EVS Housekeeper
Methodist Richardson Medical Center
12.2023 - Current
EVS Technician
Medical City McKinney
06.2022 - 11.2023
EVS Technician
Texas Health Presbyterian Hospital Plano
08.2021 - 06.2022
Housekeeper
Tennesse State Veterans Home
02.2019 - 07.2021
EVS Technician
Williamson Medical Center
03.2017 - 07.2019
EVS Technician
Saint Thomas Rutherford Hospital
02.2016 - 07.2019
Housekeeper
Trevecca Center for Rehabilitation and Healing
09.2015 - 04.2017
EVS Housekeeper
Vanderbilt Medical Center
08.2011 - 10.2015
Housekeeper
Embassy Suites by Hilton Nashville SE Murfreesboro
01.2009 - 08.2011
High School Diploma -
Holloway High School
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