Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Latoya Hills

Conley,GA

Summary

OBJECTIVE: Efficient Human Resources Coordinator performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HR Assistant

ResCare Residential Services
Atlanta, GA
12.2022 - Current
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Confidentially handling individual's files and documents.
  • Primary functions are both coordinating and administrative duties, including recruitment, pre-hire, onboarding new hires, and multiple benefits administration functions.
  • Works independently and within a team on special, non-recurring, and ongoing projects.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Handled sensitive and confidential employee information with complete discretion.
  • Facilitate retention and recruitment meetings with employees.
  • Completes annual HR filings, regional and compliance audits.

HR Coordinator

Piedmont Cancer Institute
Atlanta, GA
01.2022 - 09.2022
  • Professionally handle incoming calls from participates during annual enrollment, with high-volume data processing, application monitoring, and complex problem analysis for participants benefits.
  • Possess exceptional conversational and problem solving skills Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills.
  • Demonstrated in-depth knowledge of products, services and policies to coach team members.
  • Provided exceptional listening skills to obtain information and avoid misunderstandings.
  • Resolved complex customer issues by identifying source of customer's issue providing resolution.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.

HR Coordinator

Anchor Hospital
Atlanta, GA
02.2020 - 01.2022
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Assessed employee performance and issued disciplinary notices.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Managed effective resource allocation to adhere to service level agreements and minimize company costs.
  • Selected and interviewed candidates for all available positions.
  • Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
  • Ran queries and reports through ADP system.
  • Created job descriptions to attract targeted talent pool within market wage range.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Mentored staff through constructive feedback, performance assessments and professional development opportunities.
  • Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.
  • Conducted company's internal investigations of associate complaints to coordinate with legal department on relations matters.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.

Receptionist/HR Assistant

Anchor Hospital
Atlanta, GA
02.2019 - 02.2020
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Documented and routed business correspondence to manage office paperwork.
  • Handled sensitive and confidential employee information with complete discretion.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Atlanta, GA
06.2012

Skills

  • Human resources management
  • HR policies and procedures expertise
  • New employee orientations
  • Human resources audits
  • Confidential document control
  • Staff compensation
  • Data evaluation
  • Customer relations
  • Administrative support specialist
  • Meticulous attention to detail
  • Filing and data archiving
  • Background checks
  • Applicant sourcing
  • iCIMS Applicant Tracking software
  • Employment verification
  • Retention management
  • Recruitment and hiring

Certification

American Heart Association- CPR certified

Affiliations

Palladium Hospice Care

  • Patient Care Sitter- Assist patients with companionship. Supporting patients and families transitioning through end of life.

References

References available upon request.

Timeline

HR Assistant

ResCare Residential Services
12.2022 - Current

HR Coordinator

Piedmont Cancer Institute
01.2022 - 09.2022

HR Coordinator

Anchor Hospital
02.2020 - 01.2022

Receptionist/HR Assistant

Anchor Hospital
02.2019 - 02.2020

Bachelor of Science - Healthcare Administration

University of Phoenix

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Latoya Hills