LaToya Hilton
Fresno,CA
Summary
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optometric Technician
America's Best Contact and Eyeglasses
Fresno, CA
06.2022 - Current
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Conducted vision screenings using automated refraction technology.
- Scheduled appointments for patients according to their needs and preferences.
- Maintained a clean work environment by sterilizing instruments after each use.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Communicated with patients to obtain and document medical histories.
- Answered phone calls from customers inquiring about services offered by the practice.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Credentialing Coordinator's Assistant
Aston Carter
Fresno, CA
08.2022 - 09.2022
- Provided support to Credentialing Coordinator in processing medical staff applications, including verifying licensure information.
- Researched discrepancies in provider information using external resources such as state licensing boards.
- Processed new provider requests, updated existing providers' information, and conducted routine audits of provider files.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Organized large volumes of paperwork associated with each applicant's file.
- Performed administrative tasks such as filing and data entry for credentialing applications.
- Performed database queries, compiling information according to requests and logging logistics changes.
- Verified accuracy of primary source documentation prior to entering into the system.
- Checked applications for missing information and organized all paperwork.
Medical Claims Specialist
Sante Health Systems
Fresno, CA
10.2021 - 02.2022
- Accurately processed large volume of medical claims every shift.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Reviewed claims for accuracy before submitting for billing.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Resolved issues related to denied or underpaid claims in a timely manner.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Provided feedback on coding errors and discrepancies found in submitted claims.
- Collaborated with fellow team members to manage large volume of claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Eligibility Worker
County Of Fresno, Department Of Social Services
Fresno, CA
07.2017 - 07.2020
- Processed benefits applications and documents for food stamps and medical assistance.
- Assessed clients' eligibility for public assistance programs and services.
- Updated computer databases with current client information and status updates.
- Utilized CalWIN system when inputting applicant information into agency's computer system.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Attended workshops, seminars, and conferences related to public assistance programs.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Explained reasons behind application denials and recommended further action.
- Gathered financial information from clients regarding income, assets and debts.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Responded promptly to inquiries from potential applicants by phone or email.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Family Services Office Supervisor
County Of Fresno, Department Of Social Services
Fresno, CA
11.2014 - 07.2017
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Collaborated with other agencies and organizations in order to create a network of resources for families in need.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Drafted reports outlining program successes, challenges, outcomes and recommendations for future action.
- Facilitated team meetings to ensure efficient workflow, setting goals and objectives for the department.
Education
Some College (No Degree) - Medical Office Management
Heald College - Central Administrative Office
Fresno06-1997
Some College (No Degree) - Biology
Fresno City College
Fresno, CASkills
- Appointment Scheduling
- Patient Recordkeeping
- Medical Terminology Proficiency
- Diagnostic Imaging
- Patient Testing
- Physician Support
- Instrument Sterilization
- Customer Service Abilities
- Patient Interview Expertise
- Medical History Documentation
Certification
- Certified Optometric Technician level I and level II
Timeline
Credentialing Coordinator's Assistant
Aston Carter
08.2022 - 09.2022
Optometric Technician
America's Best Contact and Eyeglasses
06.2022 - Current
Medical Claims Specialist
Sante Health Systems
10.2021 - 02.2022
Eligibility Worker
County Of Fresno, Department Of Social Services
07.2017 - 07.2020
Family Services Office Supervisor
County Of Fresno, Department Of Social Services
11.2014 - 07.2017
Some College (No Degree) - Medical Office Management
Heald College - Central Administrative Office
Some College (No Degree) - Biology
Fresno City College