Latoya Hinnant
Wilson,NC
Summary
Adept at enhancing manufacturing and assembly processes, I leveraged hand tool expertise and critical thinking at Collins Aerospace Corp. to exceed production targets. My background in machine operation and customer service, including problem-solving, has consistently improved product quality and customer satisfaction, achieving significant efficiency gains.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mechanical Assembler
Collins Aerospace Corp.
Wilson, NC
07.2023 - Current
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Tested finished products for compliance with tolerances and overall quality.
- Worked with heavy machinery and various power tools when assembling parts.
- Achieved production goals, consistently meeting or exceeding daily assembly targets.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
- Checked machines for proper output and functionality, fixing minor mechanical issues.
Shipping and Receiving Clerk
QVC
Rocky Mount, NC
10.2017 - 01.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Machine Operator
Smithfield Foods, Inc
Wilson, NC
04.2007 - 10.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Call Center Representative
American Express Call Center
Greensboro, NC
10.2004 - 03.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Snack Bar Attendant
Westview Lanes Bowling Center
Wilson, NC
05.2001 - 09.2004
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Prepared food orders within Number-minute period.
- Accurately operated cash register to process customer payments.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cashier
Burger King
Charlotte, NC
08.2000 - 02.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Z. Vance High School
Charlotte, NC06.2000
Skills
Hand tool use
Manufacturing Experience
Quality Assurance
Quality testing
Manufacturing
Assembly and production
Machine Operation
Call center experience
Payment Processing
Problem-solving abilities
Active Listening
Critical Thinking
Certification
Achievement Award. I was recognized for Accountability.
Timeline
Mechanical Assembler
Collins Aerospace Corp.
07.2023 - Current
Shipping and Receiving Clerk
QVC
10.2017 - 01.2022
Machine Operator
Smithfield Foods, Inc
04.2007 - 10.2017
Call Center Representative
American Express Call Center
10.2004 - 03.2007
Snack Bar Attendant
Westview Lanes Bowling Center
05.2001 - 09.2004
Cashier
Burger King
08.2000 - 02.2001
Diploma -
Z. Vance High School