LaToya H. Murray
Indian Trail,NC
Summary
Developed skills in high-paced clinical environment, focusing on patient care and team dynamics. Demonstrates strong analytical and problem-solving abilities, with commitment to improving processes and outcomes. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Lead Registered Medical Assistant
Novant Health
10.2010 - Current
- All aspects of the day to day needs( escorting patients to the exam rooms, vital signs, EKG's, Injections, Immunizations, triaging patients, assisting physicians with patients, ear lavage, Administrative duties includes but limited to Checking patients in and out
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Promoted a culture of safety within the unit by enforcing infection control measures and advocating for risk reduction strategies among staff members.
- Ordered and restocked medical supplies for internal medicine office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduling appointments in a timely and accurate manner, Insurance verification
- Handle sensitive/confidential documents and information
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
Patient Safety Attendant
Novant Health Medical Center
04.2011 - 01.2012
- Assists in maintaining a safe environment and remained with the patient at all times
- Ongoing Observation of adult or pediatric patients at bedside
- Assist patients with feedings if needed
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Monitored patient progress and reported changes to healthcare professionals.
Medical Office Assistant
PREMIER STAFFING RESOURCES
03.2010 - 10.2010
- Allergy skin testing and intradermals performed
- Allergy injections given
- Checked vital signs
- Scheduled appointments for adults and pediatrics
- Prior Authorizations including medications, Specialist visits and diagnostic procedures
- Inhaler training
- Triaged patients and spirometrys Performed
Medical Office Assistant
CHARLESTON PAIN AND REHABILITATION
05.2006 - 10.2006
- Check vital signs and gave injections; venipuncture
- Assist with minor medical procedures
- Schedule appointments, ordered supplies
- Worked with MVA patients and pain patients
- Drug Screenings, monitor pain medications given to patient
- Triaged patients
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
Head Medical Office Assistant
EAST CHARLOTTE FAMILY PHYSICIANS
04.2002 - 10.2005
- Assisting with hiring employees for clinical positions
- Check vital signs and gave Injections
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Sterilization, EKG's, Patient Preparation, Scheduled appointments
- Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
- Ordered Supplies for the office including immunizations
- Venipuncture, Provide referral and Authorizations
- Assist Physician with minor medical procedures
- OSHA Training
Education
Associate of Arts -
CPCC
Charlotte, NC01-2026
Certificate - PreNursing Certificate
Trident Technical College
Charleston, SC06-2009
Diploma - Medical Office Assistant
Kings College
Charlotte, NC06-1996
High School Diploma -
East Gaston High School
Mt. Holly, NC06-1995
Skills
- Healthcare informatics
- Clinical expertise
- Team management
- Patient care coordination
- HIPAA compliance
- Appointment scheduling
- Lab result assessments
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Direct patient care
Certification
BLS certified
NC Infection Control- SPICE Training
Accomplishments
- Recognized for outstanding dedication to patient care.
Affiliations
- American medical Technology
Languages
English
Native or Bilingual
Timeline
Patient Safety Attendant
Novant Health Medical Center
04.2011 - 01.2012
Clinical Lead Registered Medical Assistant
Novant Health
10.2010 - Current
Medical Office Assistant
PREMIER STAFFING RESOURCES
03.2010 - 10.2010
Medical Office Assistant
CHARLESTON PAIN AND REHABILITATION
05.2006 - 10.2006
Head Medical Office Assistant
EAST CHARLOTTE FAMILY PHYSICIANS
04.2002 - 10.2005
Associate of Arts -
CPCC
Certificate - PreNursing Certificate
Trident Technical College
Diploma - Medical Office Assistant
Kings College
High School Diploma -
East Gaston High School
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