Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya Hocker

Richmond,VA

Summary

Dynamic Property Manager with BH Management LLC, recognized for exceptional customer service and operational excellence. Achieved a 5-star Google review rating for four consecutive years and received the NOI award in 2019. Skilled in payment collection and property inspections, fostering tenant satisfaction and retention through proactive engagement and strategic marketing initiatives.

I'm also a professional property manager expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals. I'm a go getter and live off the motto of "This girl can".

Overview

14
14
years of professional experience

Work History

Property Manager

BH Management LLC.
02.2018 - Current
  • Regularly inspects the property to ensure company standards are being met and takes appropriate action to establish property compliance with safety, industry, and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property.
  • Gathers, analyzes, and interprets current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up-to-date and proper information as requested.
  • Manages resident retention ensuring residents are responded to in a timely manner and taking necessary action to address service issues; monitors resident satisfaction.
  • Oversees requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects, and confirms the status of all vacant units.
  • Works with Regional Manager on operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements, and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval.
  • Prepares property operational and financial reports as directed/as needed; reviews monthly income and expense reports and reports on any variance from the budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collects delinquent accounts promptly.
  • Hires, trains, supervises, develops, and mentors property team members.

Assistant Property Manager

BH Management LLC
05.2016 - 02.2018
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.

Leasing Manager

BH Management LLC
02.2013 - 05.2016
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Organized and hosted community events, fostering a positive living environment for tenants.

Leasing Agent

BH Management Services LLC
11.2011 - 03.2016
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.

Education

Bachelor of Arts - Business Management

Mary Baldwin College
Staunton, VA
05-2007

Skills

  • Payment collection
  • Property inspections
  • Customer service-focused
  • 5 star goggle review winner for 4 years during property management position
  • NOI award winner 2019 at annual managers conference located in Arizona
  • Medalia survey winner for for overall satisfaction, maintenance and move ins(5 years during property management position)
  • Budget/Financial elite winner for all Q1 2025
  • Multiple team challenge winner for; custom mechanicals, Little Hands non profit organization-most donations and most creative amongst other team challenges
  • Received award nominated by Regional Manager for outstanding customer service/spirit award 2023

Timeline

Property Manager

BH Management LLC.
02.2018 - Current

Assistant Property Manager

BH Management LLC
05.2016 - 02.2018

Leasing Manager

BH Management LLC
02.2013 - 05.2016

Leasing Agent

BH Management Services LLC
11.2011 - 03.2016

Bachelor of Arts - Business Management

Mary Baldwin College

Similar Profiles

CREATE PROFILE