Latoya Holley
Saint Albans,NY
Summary
Drive Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
OFFICE ADMINSTATOR
Retina Forest Hills
06.2024 - 08.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed approximately 50 emails per day
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
ADMINSTATOR ASSISTANT/SURGICAL SCHEDULER
Coles Ophthalmology
03.2024 - 05.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Checked patients in and out and collected payments.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated with Hospital to set up Cataract surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed approximately 30 to 40 calls, emails and faxes per day for patients and doctor.
CLIENT MANAGER OF OPERATIONS
Verisma
08.2022 - 03.2023
- Responsible for meeting facility revenue goals
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Answer day-to-day questions posed by clients and Release of Information Specialist (ROIS)
- Identifies and recommends opportunities to increase productivity
- Complies with all release of information related functions, as stipulated by service agreements
- Prepares weekly dashboard and month-end Operational performance reports
- Monitors productivity and quality to ensure high customer service satisfaction
- Assists the Director of Client Operations in training and evaluations of ROIS staff, both onsite and remote
- Maintained confidentially keeping all information seen and heard in the facility secure
- Runs reports and analyzes content to appropriately manage the operations
- Complies with and provides guidance on Company Policies, as identified in the Company Handbook
- Performs other appropriate duties as assigned to meet the needs of the department and company.
DIRECT SALES REPRESENTATIVE
Charter Spectrum
11.2021 - 09.2022
- Peer mentoring with group huddles talk tactics and celebrate wins
- Worked outdoors in all adverse weather conditions
- Sold to residential areas door-to-door
- Present new products and services to prospective clients
- Engage in interpersonal skills.
- Achieved aggressive monthly quota $3500 consistently.
MEDICAL RECORD SPECIALIST
Kings County Hospital
07.2014 - 12.2021
- Analyze clinical records for completeness and pertinence for accuracy
- Redact, abstract and index patients' records
- Processed & Certified and Delegated records for Subpoena's and Assistant Out Patients Treatment records for NY Courts and NYCDOHMH
- Determined and implemented techniques to improve medical records retrieval process
- Resolved any issues relating to incomplete documentation or coding errors
- Adhered to HIPAA guidelines when handling protected health information
- Prepared correspondence related to changes in patient care plans or treatment protocols
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies
- Managed EPIC use and training
- Provided training on the use of electronic health record systems to staff members
- Conducted quality assurance audits of medical records for compliance with state regulations
- Answered inquiries regarding the status of patient records or their availability
- Streamlined day-to-day office processes to meet long-term goals
- Processed and invoiced records requests for patients
- Performed quality assurance reviews of medical records for accuracy and completeness
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
- Monitored compliance with state and federal regulations regarding release of information
- Proofread documents carefully to check accuracy and completeness of all paperwork
- Handled incoming calls and directed callers to appropriate department or employee
- Maintained positive working relationship with fellow staff and management.
- Managed electronic medical records for 20 patients.
MEDICAL SECRETARY/BILLER
Columbia Presbyterian Hospital
09.2009 - 05.2014
- Manage checking in-checking out patients, update accounts and collect payments
- Entered ICD-9-CM and CPT codes, post balances and payments
- Followups calls to insurance companies for reimbursements and denials
- Prep HICFA forms electronically for patients' managed care plans, HMO etc
- Obtain prior pre authorization for procedures and surgeries
- Managed schedules for Ophthalmologist for patients appointments/followups'.
Education
Associate of Applied Science - Health Information Technology
Technical Career Institutes
New York, NY06.2010
Bachelor of Science - Health Information Management
Metropolitan College
New York09.2015
Certificate of Completion - Coding Proficiency Asmt: ICD-10-PCS
AHIMA ACADEMY
New York, NY02.2019
Skills
- Supervision and Leadership
- Epic System Software
- Certified HIPAA
- Medical Terminology
- MS Office, Excel, Outlook
- Customer Service
- Certified & Delegated Records
- Sales Representative
- Surgical Scheduler
- Biller (Medicaid)
- ICD-9-PCS & ICD-10-PCS
- Insurance Verification
- PPE use
- Calm Under Pressure
- Self-Directed
- Attention to Detail
Timeline
OFFICE ADMINSTATOR
Retina Forest Hills
06.2024 - 08.2024
ADMINSTATOR ASSISTANT/SURGICAL SCHEDULER
Coles Ophthalmology
03.2024 - 05.2024
CLIENT MANAGER OF OPERATIONS
Verisma
08.2022 - 03.2023
DIRECT SALES REPRESENTATIVE
Charter Spectrum
11.2021 - 09.2022
MEDICAL RECORD SPECIALIST
Kings County Hospital
07.2014 - 12.2021
MEDICAL SECRETARY/BILLER
Columbia Presbyterian Hospital
09.2009 - 05.2014
Associate of Applied Science - Health Information Technology
Technical Career Institutes
Bachelor of Science - Health Information Management
Metropolitan College
Certificate of Completion - Coding Proficiency Asmt: ICD-10-PCS
AHIMA ACADEMY
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